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/* following are functions/objects that support tracking from the flash */


	/////////////////////////////////////////////////////////////////////////////////////////////////
	//// A CLASS THAT PROVIDES SIMPLE QUERYSTRING PARSING AND CREATION TOOLS                     ////
	/////////////////////////////////////////////////////////////////////////////////////////////////
		function queryHandler(qryData) {
		// scope
			var root = this;
		// object will store name-value pairs
			root.pairs = {};
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// RETURNS COMPLETE URLENCODED QUERYSTRING FOR INSTANCE                                    ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			root.getString = function() {
				var qstr = '';
				for (var loop=0; loop < root.pairs.length; loop++) {
					qstr += escape(loop) + '=' + escape(root.pairs[loop]) + '&';
				}
				return qstr.substring(0, qstr.length-1);
			}
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// DUMP PAIRS INTO OBJECT AS PROPERTIES                                                    ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			if (qryData) {
				switch (typeof(qryData)) {
					case 'object':
					// save properties as pairs
						for (var loop = 0; loop < qryData.length; loop++) {
							root.pairs[loop] = unescape(qryData[loop]);
						}
					break;
					case 'string':
						if (/[?||&||=]/.test(qryData)) {
						// isolate querystring segment of string, and split by ampersand.
							qryData = qryData.split('#')[0].match(/\?.+/);
							if (qryData) {
							// split into pairs
								qryData = qryData.toString().split('?')[1].split('&')
							// handle string and save pairs
								for (var loop = 0; loop < qryData.length; loop++) {
									var thisPair  = qryData[loop].split('=');
									var thisName  = thisPair[0] || 'undefined';
									var thisValue = thisPair[1] || 'undefined';
									root.pairs[unescape(thisName)] = unescape(thisValue);
								}
							}
						}
					break;
				}
			}
		}



	/////////////////////////////////////////////////////////////////////////////////////////////////
	//// A CLASS THAT PROVIDES SIMPLE URL PARSING AND CREATION TOOLS                             ////
	/////////////////////////////////////////////////////////////////////////////////////////////////
		var urlHandler = function(url) {
		// scope
			var root = this;
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// FUNCTION CONVERTS RELATIVE PATHS TO ABSOLUTE BASED ON LOCATION                          ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			root.getAbsFromRel  = function(str) {
			// extract local and relative path to arrays, remove pre/antecedent slashes
				var locPathArr = root.strGetPath(document.location.href).toString();
					locPathArr = locPathArr.substring(1, (locPathArr.length-1)).split('/');
				var relPathArr = root.strGetPath(str).toString();
					relPathArr = relPathArr.substring(0, (relPathArr.length-1)).split('/');
			// modify location path array by relative path array
				for (var i = 0; i < relPathArr.length; i++) {
					var relNode = relPathArr[i];
					if (relNode == '.'||'')                   { continue;                 }
					if (relNode == '..' && locPathArr.length) { locPathArr.pop(relNode);  }
					if (/^[^.].*&/.test(relNode))             { locPathArr.push(relNode); }
				}
			// return final path as string
				var locPathStr = '/' + locPathArr.join('/') +  '/';
					locPathStr = locPathStr.split('//').join('/');
				return locPathStr;
			}
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// FUNCTION: MAKES SURE REGEXP RETURNS ARE STRINGS VIA CONCAT/TOSTRING ...                 ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			root.makeStr        = function(str) {
				return (typeof(str) == 'string') ? str : (
					(str) ? str.toString() : null
				);
			}
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// EXPRESSIONS FOR EVALUATING URI/PATH TYPES AND EXTRACTING THEIR COMPONENT STRINGS        ////
		//// NOTE: each expression returns null when test not relevant to string.                    ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			root.strIsUri       = function(str) { str = str.toString(); return root.makeStr(/^\w+(?=:\/\/)/.test(str)); }
			root.strIsRel       = function(str) { str = str.toString(); return root.makeStr(/^[\?#]|^[\.\w]+(?=$)|^[\.\w]+(?=[\/])/.test(str)); }
			root.strIsAbs       = function(str) { str = str.toString(); return root.makeStr(/^\//.test(str)); }
			root.strGetProtocol = function(str) { str = str.toString(); return root.makeStr(str.match(/^\w+(?=:\/\/)/)); }
			root.strGetUser     = function(str) { str = str.toString(); return root.makeStr(str.replace(/^\w+\:\/\//, '').match(/^[^\/\.\?#@]+(?=:[^\/\.\?#@]+@)|^[^\/\.\?#@]+(?=@)/)); }
			root.strGetPassword = function(str) { str = str.toString(); return root.makeStr((/^\w+:\/\/[^:\/@]+:[^:\/@]+@/.test(str)) ? str.replace(/^\w+\:\/\//, '').match(/[^:\/@]+(?=@)/) : null); }
			root.strGetDomain   = function(str) { str = str.toString(); return root.makeStr((/^\w+:\/\//.test(str)) ? str.replace(/^\w+:\/\/.+@|^\w+:\/\//, '').replace(/[:\/].*/, '') : null); }
			root.strGetPort     = function(str) { str = str.toString(); return root.makeStr(str.replace(/^\w+:\/\/?[^:\/]*/, '').replace(/\/.*/, '').match(/[\d]+$/)); }
			root.strGetPath     = function(str) { str = str.toString(); return root.makeStr(str.replace(/^\w+:\/\/[^\/]+/, '').replace(/^(?=[^\.\/])/,'./').split(/[\?#]/)[0].match(/^.+\/|\//)); }
			root.strGetFile     = function(str) { str = str.toString(); return root.makeStr(str.replace(/[\?#].*/,'').match(/[\-.\w\.]+\.[\-.\w\.]+$/)); }
//			root.strGetFile     = function(str) { str = str.toString(); return root.makeStr(str.split('?')[0].split('#')[0].match(/[\-.\w\.]+\.[\-.\w\.]+$/));
			root.strGetQuery    = function(str) { str = str.toString(); return root.makeStr(str.split(/#/)[0].replace(/^[^\?]*\?|^.*$/,'').match(/^.+$/)); }
			root.strGetHash     = function(str) { str = str.toString(); return root.makeStr(str.replace(/^[^#]*#|^.*$/,'').match(/^.+$/)); }
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// FUNCTION FOR CONSTRUCTING/POPULATING URL PROPERTIES                                     ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			root.updateData = function(url) {
				var thisUrl = document.location.href;
				switch (typeof(url)) {
				// parse string into url object properties
					case 'string':
					// resource properties of url
						root.protocol    = root.strGetProtocol(url) || root.strGetProtocol(thisUrl);
						root.user        = root.strGetUser(url)     || root.strGetUser(thisUrl);
						root.password    = root.strGetPassword(url) || root.strGetPassword(thisUrl);
						root.domain      = root.strGetDomain(url)   || root.strGetDomain(thisUrl);
						root.port        = root.strGetPort(url)     || root.strGetPort(thisUrl);
						root.path        = root.strGetPath(url)     || root.strGetPath(thisUrl);
						root.file        = root.strGetFile(url)     || root.strGetFile(thisUrl);
					// data properties of url
						root.querystring = new queryHandler(url);
						root.hash        = root.strGetHash(url);
					// convert relative to absolute path
						if (root.strIsRel(root.path)) { root.path = root.getAbsFromRel(root.path); }
					break;
				// parse object into url object properties
					case 'object':
					// resource properties of url
						root.protocol    = url.protocol || root.strGetProtocol(thisUrl);
						root.user        = url.user     || root.strGetUser(thisUrl);
						root.password    = url.password || root.strGetPassword(thisUrl);
						root.domain      = url.domain   || root.strGetDomain(thisUrl);
						root.port        = url.port     || root.strGetPort(thisUrl);
						root.path        = url.path     || root.strGetPath(thisUrl);
						root.file        = url.file     || root.strGetFile(thisUrl);
					// data properties of url
						root.querystring = true;
						root.hash        = true;
					break;
				}
			// set url property from extracted data
				root.url = root.string();
			}
		/////////////////////////////////////////////////////////////////////////////////////////////////
		//// FUNCTION RETURNS COMPLETE/VALID URL AS STRING                                           ////
		/////////////////////////////////////////////////////////////////////////////////////////////////
			root.string = function() {
			// construct url string
				var url = root.protocol + '://';
					url+= (root.user) ? root.user + ((root.password) ? ':' + root.password + '@' : '@') : '';
					url+= root.domain;
					url+= (root.port) ? ':' + root.port : '';
					url+= root.path;
					url+= root.file || '';
					url+= '?' + root.querystring.getString();
					if (root.hash) { url+= '#' + root.hash; }
			// done
				return url;
			}
			// populate data initially
				root.updateData(url || document.location.href);
		}


/*
usage:

to get page title value and store to variable

	var myPageTitle = getPageTitle();

not sure if flash can gather return values, so you can also do it this way

	getPageTitle();
	var myPageTitle = pageTitle;

to perform a page track:

	flashTrack(
		{
			pageName: 'value of s.pageName',
			channel:  'value of s.channel',
			events:   'value of s.evemts'
		}
	);

to perform a page track, and use the pageTitle, (in this case, appending it to the end of your tracking string):

	getPageTitle();
	var myPageTitle = pageTitle;
	flashTrack(
		{
			pageName: 'value of s.pageName' + myPageTitle,
			channel:  'value of s.channel'  + myPageTitle,
			events:   'value of s.evemts'   + myPageTitle
		}
	);



*/

	// provide with a useful breakdown of the url for the flash developer
		var urlObject = new urlHandler(document.location.href)
		var getUrlObject = function() { return urlObject; }



	// array of named entities to be stripped or converted to regular characters.
		var entityMap    = [
			['&amp;',     '&'   ],
			['&copy;',    '(C)' ],
			['&trade;',   '(tm)'],
			['&reg;',     '(R)' ],
			['&lt;',      '<'   ],
			['&gt;',      '>'   ],
			['&lsquo;',   '\''  ],
			['&rsquo;',   '\''  ],
			['&iacute; ', 'i'   ],
			['&#8220;',   ''    ],
			['&#8221;',   ''    ],
			['&#34;',     ''    ],
			['&quot;',    ''    ],
			['&ldquo;',   ''    ],
			['&rdquo;',   ''    ],
			['"',         ''    ]
		];



	// legalize values for omniture, to make sure that the values are acceptable by their system.
		var cleanValue = function(thisValue) {
		// remove html tags.
			thisValue = thisValue.replace(/<\/?[^>]+(>|$)/g, '');
		// split and join by whitespace to remove any linebreaks and such
			thisValue = thisValue.replace(/\n/g,  '' );
			thisValue = thisValue.replace(/\r/g,  '' );
			thisValue = thisValue.replace(/\s+/g, ' ');
		// remove potentially harmful characters
			//AARON NOTE this line removes the - hyphen char
			thisValue = thisValue.replace(/[^\s0-9a-zA-Z\-;:\>\<\.\,\|\(\)\[\]\&]/, '');
		// convert html entities to regular characters
			for (var a = 0; a < entityMap.length; a++) {
				var thisFind    = entityMap[a][0];
				var thisReplace = entityMap[a][1];
					thisValue   = thisValue.split(thisFind).join(thisReplace);
			}
			thisValue   = thisValue.split('"').join('').toLowerCase();
			return thisValue;
		}



	// event for tracking flash events
		var flashTrack = function(thisObj) {
		// if tracking obj exists
			if (typeof(s) != 'undefined') {
			// clear all tracking values and then fake a pageview.
				var allVars = ['server','pageName', 'hier1', 'channel', 'products', 'events', 'eVar1','eVar6', 'eVar7', 'eVar8','eVar13', 'prop1', 'prop2', 'prop3', 'prop4', 'prop5','prop13','prop16'];
				for (var i = 0; i < allVars.length; allVars++) { s[allVars[i]] = null; }
			// set tracking strings
				for (var i = 0; i < thisObj.length; i++) {
					var prop  = i;
					var value = thisObj[i];
					s[prop]   = cleanValue(value);
				}
			// execute track and get
				s.t();
			} else {
			// log attempt if not successful
				try {
					var warnStr  = 'track failed because tracking object is not declared yet. You tried to track "' + thisObj.pageName + '".'
					if (thisObj.prop13 && thisObj.prop13 != 'null') {
						warnStr += '\n\tYou also tried to track s.prop13 as "' + thisObj.prop13 + '".'
					}
					if (thisObj.goTo && thisObj.goTo != 'null') {
						warnStr += '\n\tAnd tried to visit url "' + thisObj.goTo + '".'
					}
					var warnStr  = 'track failed because tracking object is not declared yet. However, you tried to do the following:';
					for (var i = 0; i < thisObj.length; i++) {
						var prop  = i;
						var value = thisObj[i];
						if (value == 'goTo') { continue; } //<-- skip url launch requests.
						warnStr+= '\n\t\tTRACK VALUE s.' + prop + ': "' + value + '"';
					}
					console.warn(warnStr);
				} catch(e) {}
			}
		// execute a url request if necessary.
			if (thisObj.goTo && thisObj.goTo != 'null') { window.open(thisObj.goTo); }
		}




	// gets the value of the page title, saves as var and returns.
		var getPageTitle  = function() {
			var words     = document.title.toString().split(' ');
			var pageName  = '';
			for (var w=0; w < 5 && w < words.length; w++) { pageName += ' ' + words[w]; }
			var pageTitle = pageName;
			return pageTitle;
		}


 	// placeholder for storing the page title.
		var pageTitle     = getPageTitle();


	// gets any value in the window object from javascript for flash via externalinterface
	//		@ thisobj - string, reference to any javascript object reference in the window object
	//		@ arguments - null, or an array of arguments, in the event that @thisObj is an array
		var getPropByName = function(thisObj, arguments) {
			try {
				thisObj    = eval(thisObj);
			} catch (e) {
				thisObj    = window[thisObj];
			}
			var result = null;
			switch (typeof(thisObj)) {
				case 'function':
					var execStr = 'thisObj('
						for (var i in arguments) {
							execStr += arguments[i];
							if (i+1 < i.length) { execStr += ', '; }
						}
						execStr += ')';
					result = eval(execStr);
				break;
				case 'undefined':
					result = 'undefined'
				break;
				case 'string':
					result = thisObj;
				break;
			}
			return result;
		}

        function trackPageNameFromFlash() 
                {
		 		 		 s.eVar46 = s.getPageName();
		 		 }
		 		 
		function trackVideoActionFromFlash( videoAction ) 
		        {
		 		 		 if( videoAction == "start" ) 
		 		 		 {
		 		 		 		 s.events = "event6";
		 		 		 } 
		 		 		 else if ( videoAction == "stop" ) 
		 		 		 {
		 		 		 		 s.events = "event42";
		 		 		 }
		 		 		 
		 		 }
		 		 
		 		 function trackVideoNameFromFlash( videoName ) 
		 		 {
		 		 		 s.eVar1 = videoName;
		 		 		 s.t();
		 		 }
s_c_il[1].d.write=s_c_il[1].cdw;s_c_il[1].crl(0,1)</script><script src="Time%20Warner%20Cable%20_%20My%20Account_files/event_002" type="text/javascript"></script><script src="Time%20Warner%20Cable%20_%20My%20Account_files/nonbuyflowscode.js" async="async" type="text/javascript"></script>
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		<title>Time Warner Cable | My Account</title>
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        <script type="text/javascript">
    twc.routes.add({
        'contact':"#",//this needs to be update with proper contact url
        'agent-chat':"#",//this needs to be update with proper contact url

        'appointments/orders':"https://myservices.timewarnercable.com/account/api_orders",
        'appointments/cancel':"https://myservices.timewarnercable.com/account/api_cancel_order",
        'appointments/schedule':"https://myservices.timewarnercable.com/account/api_schedules",
        'appointments/reschedule':"https://myservices.timewarnercable.com/account/api_reschedule_order",
        'appointments/public':"https://myservices.timewarnercable.com/public/api_appointments",

        'account/ajax_billing_info':"https://myservices.timewarnercable.com/account/ajax_billing_info",

        'account/equipment-health':"https://myservices.timewarnercable.com/account/api_equipment_health",
        'account/equipment-request-hit':"https://myservices.timewarnercable.com/account/api_request_hit",
        'account/paperless':"https://myservices.timewarnercable.com/account/api_update_paperless",
        'account/cancel-recurring':"https://myservices.timewarnercable.com/account/api_cancel_recurring_payment",

        'profile/address-results':"https://myservices.timewarnercable.com/profile/api_address_suggestions",
        'profile/sameas-address':"https://myservices.timewarnercable.com/profile/api_delete_billing_address",
        'profile/address-submit':"https://myservices.timewarnercable.com/profile/api_update_billing_address",
        'profile/info':"https://myservices.timewarnercable.com/profile/api_info",

        'profile/edit/username':"https://myservices.timewarnercable.com/profile/api_change_username",
        'profile/edit/password':"https://myservices.timewarnercable.com/profile/api_reset_password",
        'profile/edit/questions':"https://myservices.timewarnercable.com/profile/api_change_security_challenges",
        'profile/edit/email':"https://myservices.timewarnercable.com/profile/api_change_email",

        'public/division':"https://myservices.timewarnercable.com/public/api_division",
        'public/global-alerts':"https://myservices.timewarnercable.com/public/api_global_alerts",
        'public/browser-alerts':"https://myservices.timewarnercable.com/public/api_browser_alerts",

        'data/quicklinks':"https://myservices.timewarnercable.com/quicklinks",
        'data/api_card_expiring':"https://myservices.timewarnercable.com/data/api_card_expiring",

        'tv/recordings':"https://myservices.timewarnercable.com/data/tvrecordings",

        'tv/new-vod-movies':"https://myservices.timewarnercable.com/tv/api_vod_new_movies",
        'tv/new-vod-tv':"https://myservices.timewarnercable.com/tv/api_vod_featured",

        'internet/email':"https://myservices.timewarnercable.com/internet/api_rremails",

        'internet/speedtest/swf':"https://myservices.timewarnercable.com/speedtest/speedtest.swf?v=2.2",
        'internet/speedtest/install':"https://myservices.timewarnercable.com/speedtest/expressInstall.swf",

        'homephone/voicezone':"https://myservices.timewarnercable.com/homephone/api_voicezone",
        'homephone/cpni/choices':"https://myservices.timewarnercable.com/cpni/choices",
        'homephone/cpni/verify':"https://myservices.timewarnercable.com/cpni/verify",

        'obpURL':"https://payments.timewarnercable.com/obp/"
    });
</script>

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        'account/max-attempts-title':'Maximum Attempts Allowed',

        'account/potential-outage-title': 'Potential Outage',
        'account/potential-outage-body': '<p> The equipment on your account failed to respond to the status request. Please make sure all cables are securely connected from the wall to the device. Your area may be experiencing a temporary outage. Feel free to <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="clickTrack ct_22_ct" target="_blank">Contact Us</a> or <a target="_blank" href="/chat/?iid=myservices%20%3E%20ctc" class="clickTrack ct_21_ct">Click to Chat</a><a></a> for more information.</p>',
		
		'account/obp-error-title': 'Online Bill Payment Error',
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        //TODO: Update links in copy
        'account/max-attempts-body':'<p>You have reached the limit of status checks allowed. Please be advised that checking the status does not perform any troubleshooting for your equipment, it simply displays the most recent status.</p><p>Step-by-step <a class="expand-troubleshoot" data-dismiss="modal">Troubleshooting Tips</a> are available to help resolve the most common issues with your TV, Internet and Home Phone services. If you need additional assistance, please <a class="chat-link" data-chat-type="equipment:max attempts" href="#" target="_blank">chat with an agent</a> or <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a>.</p>',
    
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        'internet/usage/empty':"We’re sorry; we were not able to retrieve your data usage details at this time. Please try again later.",

        'tv/vod/error':"We're sorry, we were not able to retrieve On Demand programming information at this time. Please try again later.",

        'appointments/error': 'Sorry, we are not able to get your appointment information at this time. Please try again later.',
		
		'requestHit/error': 'Sorry, we are not able to run automated troubleshooting on this device. Please try again later.',
        'requestHit/not-connected/error': "Please make sure your equipment is turned on, connected to a power source and  all cables are securely connected. If you continue to have trouble, please refer to the step-by-step <a class=\"expand-troubleshoot\">Troubleshooting Tips</a>.",
        
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        'cpni/error':'The information you entered does not match our records. Please try again',
        'voicezone/error':'We\'re sorry, we were not able to retrieve your voicemails at this time. Please try again later.'
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		<label>Account Name:</label>
        
          <span class="account_name">AHMADUL HASAN</span>
        
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		<label>Account Number:</label>
		<span>8150140012322421</span>
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		<label>Service Address:</label>
        
            
            <span>7515 101ST AVE APT 2R, JAMAICA, NY, 114161021</span>
        
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        <label>Payment Frequency:</label>
        
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<option selected="selected" value="/myservices/account/api_statement/2013-12-13?code=">December 13, 2013</option>
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		<h4>Previous Statement</h4>
		<span>$93.24</span>
        
            <small>Dated 12/13/2013</small>
        
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		<h4>Last Payment</h4>
		<span>$0.00</span>
        
            <small>&nbsp;</small>
        
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		<h4>Remaining Balance</h4>
		<span>$0.00</span>
        
            <small>&nbsp;</small>
        
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		<h4>Current Charges</h4>
		<span>$46.51</span>
        
            <small>Due 01/03/2014</small>
        
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		<h4>Total Balance</h4>
		<span class="amount">$46.51</span>
        
            <small>Due 01/03/2014</small>
        
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            <label for="cardreoccurring">Credit Card or Debit Card</label>

            <input class="recurring-type" name="payment-type" disabled="disabled" id="accountreoccurring" data-payment-type="accountreoccurring" data-credit="false" type="radio">
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<script type="text/template" id="payment-content-template">
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        <input type="radio" name="payment-period" id="one-time-option" checked/>
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            <input type="radio" class="one-time-type" name="payment-type"
                   data-payment-type="cardonetime" data-credit="true" checked id="cardonetime"/>
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            <input type="radio" class="one-time-type" name="payment-type" id="accountonetime"
                   data-payment-type="accountonetime" data-credit="false" />
            <label for="accountonetime">Bank Account</label>
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        <input type="radio" name="payment-period" id="recurring-option"/>
        <label class="recurring-label" title="A recurring payment lets you authorize Time Warner Cable to collect the total monthly charges reflected in your TWC bill statement from your credit/debit card or bank account every month. You may cancel your recurring payment at any time." for="recurring-option">Sign-up for Recurring Payments:</label>
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                   data-payment-type="cardreoccurring" data-credit="true" />
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            <input type="radio" class="recurring-type" name="payment-type" disabled id="accountreoccurring"
                   data-payment-type="accountreoccurring" data-credit="false" />
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	<h2 class="step-header">Step 1: Select Your Payment Method</h2>
	<h2 class="terms-header">Terms &amp; Conditions
		<a id="print-billing-terms" class="print-link pull-right">Printer friendly version <i class="arrow-icon"></i></a>
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		<div class="terms one-time-card" data-version="card.one.time.3.7.2013">
			<pre>PLEASE PRINT AND RETAIN A COPY OF THESE LEGAL TERMS AND CONDITIONS FOR YOUR RECORDS
<strong>I.   ONE TIME PAYMENT AUTHORIZATION (CREDIT CARD/DEBIT CARD) TERMS AND CONDITIONS</strong>

You authorize Time Warner Cable to charge the credit or debit card you have indicated for the amount you have specified.

<strong>II.  TERMS AND CONDITIONS OF TIME WARNER CABLE'S ELECTRONIC BILL PAYMENT SERVICE</strong> 

Your use of Time Warner Cable's electronic bill payment service is subject to the following terms and conditions (the "Terms &amp; Conditions") and to the provisions of Time Warner Cable's standard commercial or residential services (as applicable) subscriber agreement, as amended from time to time (the "Master Subscriber Agreement"). To the extent that any term or provision of these Terms &amp; Conditions is inconsistent with the provisions of the Master Subscriber Agreement, the terms of the Master Subscriber Agreement shall control. These Terms &amp; Conditions and the Master Subscriber Agreement constitute the entire agreement with respect to Time Warner Cable's bill payment service and transactions conducted through the service and, together, supersede all prior oral or written agreements with respect to the matters covered in the following Terms &amp; Conditions.

Part A - General
1. Definitions
As used in these Terms &amp; Conditions, the following terms shall have the following meanings:
"Business Day" means Monday through Friday, excluding Federal Reserve holidays and Time Warner Cable holidays.
"Cutoff Time" means 12:00 p.m. Eastern Time or another time as specified by your local Time Warner Cable office on any Business Day and is the time by which you must transmit Payment Instructions to have them considered entered in the Service on that particular Business Day.
"Including" or "Include" means inclusion, without limitation.
“Password” means any password, personal identification number and/or code issued to you by Time Warner Cable that must be used by you in order to gain access to the Service.
"Payment" means any bill payment to Time Warner Cable.
"Payment Account" means the financial institution account linked to the debit card from which your Payments will be made.
"Payment Instructions" means the method of payment information (such as credit card or debit card number and expiration date) entered in the Service to authorize a Payment.
"Service" means the payment service made available to you by Time Warner Cable through which you can make Payments to Time Warner Cable.
"We", "us" or "our" means Time Warner Cable.

2. Bill Payment Service 
(a) When initiating or authorizing a Payment through the Service, you authorize Time Warner Cable to process such Payment in accordance with your Payment Instructions. Payment Instructions entered after the Cutoff Time or on non-Business Days will be considered entered in the Service on the next Business Day.
(b) Your Time Warner Cable account balance will be credited to reflect the amount of any Payment authorized by you through the Service after Time Warner Cable has initiated the processing of such Payment. Such credit is provisional and is subject to Time Warner Cable's final receipt of good funds. Your Time Warner Cable account balance will generally be updated to reflect this credit within three Business Days of the date on which Time Warner Cable initiates the processing of your Payment. Time Warner Cable will reverse any such credit to your Time Warner Cable account and may assess any then applicable fees or charges, including late fees or fees for non-sufficient funds, if your Payment is returned for non-sufficient funds or otherwise cannot be processed or is later charged back or reversed.
(c) You agree that any Payment Account or payment card that you include in any Payment Instructions will be a debit card or credit card, as applicable, that you are legally authorized to use to make Payments.

3. Authorized Use
(a) The Service is provided to you for personal, non-commercial use only.  The Service may not be used for any illegal activity or purpose, including payment fraud or identity theft.
(b) As a condition of your use of the Service, you will not use the Service for any purpose that is not authorized by these Terms &amp; Conditions. You may not interfere with any other party's use of the Service. You may not attempt to gain unauthorized access to the Service through any means.

4. Charges
Time Warner Cable will not charge you to use the Service. You are responsible for all fees associated with your Payment Account or credit card account used to make Payments. You are also responsible for any telephone or Internet service fees incurred by you in connection with your use of the Service.

5. Changes in Payment Information 
You are solely responsible for ensuring that your Payment Account or payment card information (including but not limited to the payment card expiration date) is current and accurate at all times. Time Warner Cable is not responsible for your failure to receive any notices or information, or any other problem that results from your failure to keep such payment information current and accurate. You can update this information within the Service application or by calling Time Warner Cable It may take one billing cycle for your Payments to be processed in accordance with the changed information that you have provided to Time Warner Cable and, in the meantime, you will be solely responsible for taking all appropriate actions to ensure that your Time Warner Cable bill statements are paid when due.

6. Termination or Suspension Time Warner Cable may terminate all or any portion of the Service, or may terminate or suspend all or any portion of your access to the Service, at any time for any or no reason, in Time Warner Cable's sole discretion, in accordance with applicable law.

Part B - Electronic Fund Transfer Disclosures
The following provisions apply to any consumer debit card Payment initiated or authorized through the Service.

1. Your Liability
Tell us AT ONCE if you believe your Password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Payment Account (plus your maximum overdraft line of credit). If you tell us within four (4) Business Days after you learn of the loss or theft of your Password, you can lose no more than $50 if someone used your Password without your permission.
If you do NOT tell us within four (4) Business Days after you learn of the loss or theft of your Password, and we can prove that we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500.
Also, if your statement from your financial institution regarding your Payment Account shows Payments through the Service that you did not authorize, tell us at once. If you do not tell us within ninety (90) days after the statement was sent to you, you may not get back any money transferred through the Service without your authorization after the ninety (90) days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your Password has been lost or stolen or that someone has transferred or may transfer money through the Service from your Payment Account without your permission, call Time Warner Cable or notify Time Warner Cable in writing, based on the contact information for your local Time Warner Cable office which may be located at  <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>

2. Transfer Types and Limitations
You may use the Service to make Payments to Time Warner Cable only.  Each Payment made to Time Warner Cable through the Service must be in a minimum dollar amount of $1.00and cannot exceed $100.000.00.

3. Charges
We will not charge you a fee to make electronic fund transfers through the Service.

4. Confidentiality
We will disclose information to third parties about your Payment Account or the electronic fund transfers you make through the Service only as permitted by our privacy policy set forth at: <a target="_blank" href="http://help.twcable.com/html/policies.html">http://help.twcable.com/html/policies.html</a>.

5. Our Liability
If we do not complete a transfer through the Service from your Payment Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

If, through no fault of ours, you do not have enough money in your Payment Account to make the transfer or your Payment Account does not otherwise permit the transaction to be executed.
If the transfer would go over the credit limit on your overdraft line.
If the Service was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in the Master Subscriber Agreement.
6. Errors and Questions
In case of errors or questions about your electronic fund transfers made through the Service, telephone us, write us or chat with us based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a> as soon as you can, if you think that the statement regarding your Payment Account from your financial institution ("Periodic Statement") is wrong with respect to any Payment made through the Service or if you need more information about a transfer made through the Service that is listed on the Periodic Statement. We must hear from you no later than ninety (90) days after you received the FIRST Periodic Statement on which the problem or error appeared:

(a) Tell us your name and Time Warner Cable account number;
(b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
(c) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days.
We will determine whether an error occurred within ten (10) Business Days after we hear from you and will promptly correct any error. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Payment Account within ten (10) Business Days after we hear from you for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your Payment Account. For errors involving new Payment Accounts, we may take up to ninety (90) days to investigate your complaint or question and up to twenty (20) Business Days to credit your Payment Account for the amount you think is in error.
We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

7. Questions Regarding Transactions Initiated Through the Service
ALL QUESTIONS ABOUT TRANSACTIONS MADE THROUGH THE SERVICE MUST BE DIRECTED TO US AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR PAYMENT ACCOUNT. We are responsible for the Service and for resolving any errors in transactions made through the Service.
We will send you monthly bill statements regarding your Time Warner Cable account; however, such monthly bill statements will not list detailed information (such as type of Payment Account or Payment Account number) regarding transactions that you make using the Service. Instead, such details regarding your transfers made through the Service will appear only on the Periodic Statement issued by your bank or other financial institution holding your Payment Account. SAVE YOUR TIME WARNER CABLE BILL STATEMENTS LISTING THE AMOUNT OF ANY PAYMENTS MADE TO TIME WARNER CABLE, AND CHECK THEM AGAINST THE PERIODIC STATEMENT REGARDING YOUR PAYMENT ACCOUNT THAT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions made through the Service, call or write us at the telephone number and address indicated below.
IF YOUR PASSWORD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us based on the contact information for your local Time Warner Cable office, which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>. 

<strong>III.  E-SIGN CONSENT</strong>

This E-Sign consent applies only if you are a consumer. 

1. Scope of Consent. You agree that Time Warner Cable may provide you with the following categories of records in electronic form only instead of providing a paper copy to you:
The Electronic Fund Transfer Disclosures set forth in Section II Part B. above (the "Required Legal Information") 

2. No Withdrawal of Consent. Time Warner Cable cannot process your online payment authorization unless you are willing to receive the Required Legal Information in electronic form only. Consequently, you cannot withdraw your consent to receive your copy of the Required Legal Information in electronic form.  

3. Paper Copies. If you wish to obtain a paper copy of any Required Legal Information provided to you electronically pursuant to this consent, you may do so by printing it yourself or by calling the customer service phone number on your Time Warner Cable bill statement to request a paper copy. We may charge you a reasonable service charge for the delivery of paper copies of any Required Legal Information so long as we disclose our then current service charge to you at the time of your request for a paper copy. 

4.  Minimum Technical Requirements. To electronically access and retain the Required Legal Information described in this consent, you will need to have a personal computer and operating system software that will support operation of the following software requirements:

Internet Explorer 8.0 or higher; or
Firefox 3.6 or higher; or
Chrome v.19 or higher; or
Safari v. 5.05 or higher.

Browser must have JavaScript and cookies enabled

In addition; your computer must have Internet connectivity. In order to retain an electronic copy of the Required Legal Information, your personal computer will also need to have the capability to save and store the Required Legal Information or you will need a working printer properly connected to your computer.

(C) 2012-2013 Time Warner Cable Inc, All rights reserved.
Revised November 2012</pre>
		</div>
		<div class="terms recurring-card" data-version="card.recurring.3.7.2013">
			<pre>PLEASE PRINT AND RETAIN A COPY OF THESE LEGAL TERMS AND CONDITIONS FOR YOUR RECORDS
<strong>I.  RECURRING PAYMENT AUTHORIZATION (CREDIT CARD/DEBIT CARD) TERMS AND CONDITIONS</strong>

You authorize Time Warner Cable to charge the credit card, or debit the account linked to the debit card that you have specified, each month in the amount of the balance due on your monthly Time Warner Cable statement. You agree that the payment card specified by you for automatic monthly bill payments to Time Warner Cable is, and will continue to be, an account that you own, and that you will maintain sufficient availability under your credit card limit, or sufficient funds in the account linked to your debit card, as applicable, to pay your monthly Time Warner Cable bill. The automatic monthly charge to your credit card or debit to your debit card account will occur on or after the statement due date shown on your Time Warner Cable statement. Your monthly Time Warner Cable statement will constitute your notice of any variance in the amount that will be charged to your credit card or debited to your debit card account from month to month. You also authorize Time Warner Cable to update your card information, including the card number and expiration date, from time to time, and to continue to charge your account in accordance with this authorization. 

Your recurring payment authorization will remain in effect until you properly cancel it. You can cancel your recurring payment authorization only by one of the following means: (1) cancelling your recurring payment authorization via Time Warner Cable's electronic bill presentment and payment website; or (2) contacting Time Warner Cable by telephone or notifying Time Warner Cable in writing, based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>. Your request to cancel your recurring payment authorization must be received by Time Warner Cable at least three business days before your statement due date for the month in which your request is made. If your cancellation request is submitted after this time, the cancellation will not take effect until the following billing cycle for your Time Warner Cable statement.  If you call, we may also require you to put your request in writing and deliver it to your local Time Warner Cable office within fourteen (14) days after you call. If you cancel your recurring payment authorization, you will then be responsible for taking the appropriate action each month to pay your Time Warner Cable bill on or before the statement due date.

Unregistering from Time Warner Cable's electronic bill presentment and payment website will not cancel this recurring payment authorization. These recurring payment authorization terms and conditions will constitute your copy of your recurring payment authorization to Time Warner Cable. 

<strong>II.  TERMS AND CONDITIONS OF TIME WARNER CABLE'S ELECTRONIC BILL PAYMENT SERVICE</strong>
Your use of Time Warner Cable's electronic bill payment service is subject to the following terms and conditions, the provisions of Time Warner Cable's standard commercial or residential services (as applicable) subscriber agreement, as amended from time to time (the "Master Subscriber Agreement"), and the Terms of Use for TWC ID Registration (collectively the “Terms and Conditions”). To the extent that any term or provision of these Terms &amp; Conditions is inconsistent with the provisions of the Master Subscriber Agreement, the terms of the Master Subscriber Agreement shall control. These Terms &amp; Conditions and the Master Subscriber Agreement constitute the entire agreement with respect to Time Warner Cable's bill payment service and transactions conducted through the service and, together, supersede all prior oral or written agreements with respect to the matters covered in the following Terms &amp; Conditions.

Part A - General
1. Definitions
As used in these Terms &amp; Conditions, the following terms shall have the following meanings:
"Business Day" means Monday through Friday, excluding Federal Reserve holidays and Time Warner Cable holidays.
"Cutoff Time" means 12:00 p.m. Eastern Time or another time as specified by your local Time Warner Cable office on any Business Day and is the time by which you must transmit Payment Instructions to have them considered entered in the Service on that particular Business Day.
"Including" or "Include" means inclusion, without limitation.
“Password” means any password, personal identification number and/or code issued to you by Time Warner Cable that must be used by you in order to gain access to the Service.
"Payment" means any bill payment to Time Warner Cable.
"Payment Account" means the financial institution account linked to the debit card from which your Payments will be made.
"Payment Instructions" means the method of payment information (such as credit card or debit card number and expiration date) entered in the Service to authorize a Payment.
"Service" means the payment service made available to you by Time Warner Cable through which you can make Payments to Time Warner Cable.
"We", "us" or "our" means Time Warner Cable.

2. Bill Payment Service
(a) When initiating or authorizing a Payment through the Service, you authorize Time Warner Cable to process such Payment in accordance with your Payment Instructions. Payment Instructions entered after the Cutoff Time or on non-Business Days will be considered entered in the Service on the next Business Day.
(b) Your Time Warner Cable account balance will be credited to reflect the amount of any Payment authorized by you through the Service after Time Warner Cable has initiated the processing of such Payment. Such credit is provisional and is subject to Time Warner Cable's final receipt of good funds. Your Time Warner Cable account balance will generally be updated to reflect this credit within three Business Days of the date on which Time Warner Cable initiates the processing of your Payment. Time Warner Cable will reverse any such credit to your Time Warner Cable account and may assess any then applicable fees or charges, including late fees or fees for non-sufficient funds, if your Payment is returned for non-sufficient funds or otherwise cannot be processed or is later charged back or reversed.
(c) You agree that any Payment Account or payment card that you include in any Payment Instructions will be a debit card or credit card, as applicable, that you are legally authorized to use to make Payments.

3. Authorized Use
(a) The Service is provided to you for personal, non-commercial use only.  The Service may not be used for any illegal activity or purpose, including payment fraud or identity theft.
(b) As a condition of your use of the Service, you will not use the Service for any purpose that is not authorized by these Terms &amp; Conditions. You may not interfere with any other party's use of the Service. You may not attempt to gain unauthorized access to the Service through any means.

4. Charges
Time Warner Cable will not charge you to use the Service. You are responsible for all fees associated with your Payment Account or credit card account used to make Payments. You are also responsible for any telephone or Internet service fees incurred by you in connection with your use of the Service.

5. Changes in Payment Information 
You are solely responsible for ensuring that your payment card information (including but not limited to the payment card expiration date) is current and accurate at all times. Time Warner Cable is not responsible for your failure to receive any notices or information, or any other problem that results from your failure to keep such payment information current and accurate. You can update this information within the Service application or by calling Time Warner Cable It may take one billing cycle for your Payments to be processed in accordance with the changed information that you have provided to Time Warner Cable and, in the meantime, you will be solely responsible for taking all appropriate actions to ensure that your Time Warner Cable bill statements are paid when due.

6. Termination or Suspension Time Warner Cable may terminate all or any portion of the Service, or may terminate or suspend all or any portion of your access to the Service, at any time for any or no reason, in Time Warner Cable's sole discretion, in accordance with applicable law.

Part B - Electronic Fund Transfer Disclosures
The following provisions apply to any consumer debit card Payment initiated or authorized through the Service.

1. Your Liability
Tell us AT ONCE if you believe your Password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Payment Account (plus your maximum overdraft line of credit). If you tell us within four (4) Business Days after you learn of the loss or theft of your Password, you can lose no more than $50 if someone used your Password without your permission.
If you do NOT tell us within four (4) Business Days after you learn of the loss or theft of your Password, and we can prove that we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500.
Also, if your statement from your financial institution regarding your Payment Account shows Payments through the Service that you did not authorize, tell us at once. If you do not tell us within ninety (90) days after the statement was sent to you, you may not get back any money transferred through the Service without your authorization after the ninety (90) days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your Password has been lost or stolen or that someone has transferred or may transfer money through the Service from your Payment Account without your permission, call Time Warner Cable or notify Time Warner Cable in writing, based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>.

2. Transfer Types and Limitations
You may use the Service to make Payments to Time Warner Cable only.
Monthly recurring Payments to Time Warner Cable authorized through the Service must be for the statement balance due on the Time Warner Cable statement for the particular month. In addition, each Payment made to Time Warner Cable through the Service must be in a minimum dollar amount of $1.00 and cannot exceed $100,000.00.

3. Charges
We will not charge you a fee to make electronic fund transfers through the Service.

4. Confidentiality
We will disclose information to third parties about your Payment Account or the electronic fund transfers you make through the Service only as permitted by our privacy policy set forth at: <a target="_blank" href="http://help.twcable.com/html/policies.html">http://help.twcable.com/html/policies.html</a>.

5. Our Liability
If we do not complete a transfer through the Service from your Payment Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

If, through no fault of ours, you do not have enough money in your Payment Account to make the transfer or your Payment Account does not otherwise permit the transaction to be executed.
If the transfer would go over the credit limit on your overdraft line.
If the Service was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in the Master Subscriber Agreement.

6. Errors and Questions
In case of errors or questions about your electronic fund transfers made through the Service, telephone us, write us or chat with us based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a> as soon as you can, if you think that the statement regarding your Payment Account from your financial institution ("Periodic Statement") is wrong with respect to any Payment made through the Service or if you need more information about a transfer made through the Service that is listed on the Periodic Statement. We must hear from you no later than ninety (90) days after you received the FIRST Periodic Statement on which the problem or error appeared:

(a) Tell us your name and Time Warner Cable account number;
(b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
(c) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days.
We will determine whether an error occurred within ten (10) Business Days after we hear from you and will promptly correct any error. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Payment Account within ten (10) Business Days after we hear from you for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your Payment Account. For errors involving new Payment Accounts, we may take up to ninety (90) days to investigate your complaint or question and up to twenty (20) Business Days to credit your Payment Account for the amount you think is in error.
We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

7. Questions Regarding Transactions Initiated Through the Service
ALL QUESTIONS ABOUT TRANSACTIONS MADE THROUGH THE SERVICE MUST BE DIRECTED TO US AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR PAYMENT ACCOUNT. We are responsible for the Service and for resolving any errors in transactions made through the Service.
We will send you monthly bill statements regarding your Time Warner Cable account; however, such monthly bill statements will not list detailed information (such as type of Payment Account or Payment Account number) regarding transactions that you make using the Service. Instead, such details regarding your transfers made through the Service will appear only on the Periodic Statement issued by your bank or other financial institution holding your Payment Account. SAVE YOUR TIME WARNER CABLE BILL STATEMENTS LISTING THE AMOUNT OF ANY PAYMENTS MADE TO TIME WARNER CABLE, AND CHECK THEM AGAINST THE PERIODIC STATEMENT REGARDING YOUR PAYMENT ACCOUNT THAT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions made through the Service, call or write us at the telephone number and address indicated below.
IF YOUR PASSWORD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us based on the contact information for your local Time Warner Cable office, which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>.

<strong>III.  E-SIGN CONSENT</strong>

This E-Sign consent applies only if you are a consumer. 

1. Scope of Consent. You agree that Time Warner Cable may provide you with the following categories of records in electronic form only instead of providing a paper copy to you:

The Recurring Payment Authorization Terms and Conditions set forth in Section I. above and the Electronic Fund Transfer Disclosures set forth in Section II., Part B. above (together, the "Required Legal Information") 

2. No Withdrawal of Consent. Time Warner Cable cannot process your online recurring payment authorization unless you are willing to receive the Required Legal Information in electronic form only. Consequently, you cannot withdraw your consent to receive your copy of the Required Legal Information in electronic form.  However, you will still be able to cancel any recurring payment authorization in accordance with the Recurring Payment Authorization Terms and Conditions set forth in Section I above. 

3. Paper Copies. If you wish to obtain a paper copy of any Required Legal Information provided to you electronically pursuant to this consent, you may do so by printing it yourself or by calling the customer service phone number on your Time Warner Cable bill statement to request a paper copy. We may charge you a reasonable service charge for the delivery of paper copies of any Required Legal Information so long as we disclose our then current service charge to you at the time of your request for a paper copy. 

4.  Minimum Technical Requirements. To electronically access and retain the Required Legal Information described in this consent, you will need to have a personal computer and operating system software that will support operation of the following software requirements:

Internet Explorer 8.0 or higher; or
Firefox 3.6 or higher; or
Chrome v.19 or higher; or
Safari v. 5.05 or higher.

Browser must have JavaScript and cookies enabled

In addition; your computer must have Internet connectivity. In order to retain an electronic copy of the Required Legal Information, your personal computer will also need to have the capability to save and store the Required Legal Information or you will need a working printer properly connected to your computer.

(C) 2012-2013 Time Warner Cable Inc, All rights reserved.
Revised November 2012</pre>
		</div>
		<div class="terms one-time-bank" data-version="bank.one.time.3.7.2013">
			<pre>PLEASE PRINT AND RETAIN A COPY OF THESE LEGAL TERMS AND CONDITIONS FOR YOUR RECORDS
<strong>I.  ONE TIME PAYMENT AUTHORIZATION (BANK ACCOUNT) TERMS AND CONDITIONS</strong>
You authorize Time Warner Cable to initiate a transfer from the checking or savings account you have indicated for the amount you have specified.  You understand that, because this is an electronic transaction, funds may be withdrawn from your account as soon as today.
<strong>II.  TERMS AND CONDITIONS OF TIME WARNER CABLE'S ELECTRONIC BILL PAYMENT SERVICE</strong>
Your use of Time Warner Cable's electronic bill payment service is subject to the following terms and conditions (the "Terms &amp; Conditions") and to the provisions of Time Warner Cable's standard commercial or residential services (as applicable) subscriber agreement, as amended from time to time (the "Master Subscriber Agreement"). To the extent that any term or provision of these Terms &amp; Conditions is inconsistent with the provisions of the Master Subscriber Agreement, the terms of the Master Subscriber Agreement shall control. These Terms &amp; Conditions and the Master Subscriber Agreement constitute the entire agreement with respect to Time Warner Cable's bill payment service and transactions conducted through the service and, together, supersede all prior oral or written agreements with respect to the matters covered in the following Terms &amp; Conditions.

Part A - General
1. Definitions
As used in these Terms &amp; Conditions, the following terms shall have the following meanings:
"Business Day" means Monday through Friday, excluding Federal Reserve holidays and Time Warner Cable holidays.
"Cutoff Time" means 12:00 p.m. Eastern Time or another time as specified by your local Time Warner Cable office on any Business Day and is the time by which you must transmit Payment Instructions to have them considered entered in the Service on that particular Business Day.
"Including" or "Include" means inclusion, without limitation.
“Password” means any password, personal identification number and/or code issued to you by Time Warner Cable that must be used by you in order to gain access to the Service.
"Payment" means any bill payment to Time Warner Cable.
"Payment Account" means the financial institution account (such as checking or savings account) from which your Payments will be made. 
"Payment Instructions" means the payment information (such as a bank account number and ABA routing number) entered in the Service to authorize a Payment.
"Service" means the payment service made available to you by Time Warner Cable through which you can make Payments to Time Warner Cable.
"We", "us" or "our" means Time Warner Cable.

2. Bill Payment Service 
(a) When initiating or authorizing a Payment through the Service, you authorize Time Warner Cable to process such Payment in accordance with your Payment Instructions. Payment Instructions entered after the Cutoff Time or on non-Business Days will be considered entered in the Service on the next Business Day.
(b) Your Time Warner Cable account balance will be credited to reflect the amount of any Payment authorized by you through the Service after Time Warner Cable has initiated the processing of such Payment. Such credit is provisional and is subject to Time Warner Cable's final receipt of good funds. Your Time Warner Cable account balance will generally be updated to reflect this credit within three Business Days of the date on which Time Warner Cable initiates the processing of your Payment. Time Warner Cable will reverse any such credit to your Time Warner Cable account and may assess any then applicable fees or charges, including late fees or fees for non-sufficient funds, if your Payment is returned for non-sufficient funds or otherwise cannot be processed or is later charged back or reversed.
(c) You agree that any Payment Account that you include in any Payment Instructions will be an account that you are legally authorized to use to make Payments.

3. Authorized Use 
(a) The Service is provided to you for personal, non-commercial use only.  The Service may not be used for any illegal activity or purpose, including payment fraud or identity theft.
(b) As a condition of your use of the Service, you will not use the Service for any purpose that is not authorized by these Terms &amp; Conditions. You may not interfere with any other party's use of the Service. You may not attempt to gain unauthorized access to the Service through any means.

4. Charges 
Time Warner Cable will not charge you to use the Service. You are responsible for all fees associated with your Payment Account used to make Payments. You are also responsible for any telephone or Internet service fees incurred by you in connection with your use of the Service.

5. Changes in Payment Information 
You are solely responsible for ensuring that your Payment Account information is current and accurate at all times. Time Warner Cable is not responsible for your failure to receive any notices or information, or any other problem that results from your failure to keep such payment information current and accurate. You can update this information within the Service application or by calling Time Warner Cable It may take one billing cycle for your Payments to be processed in accordance with the changed information that you have provided to Time Warner Cable and, in the meantime, you will be solely responsible for taking all appropriate actions to ensure that your Time Warner Cable bill statements are paid when due.

6. Termination or Suspension Time Warner Cable may terminate all or any portion of the Service, or may terminate or suspend all or any portion of your access to the Service, at any time for any or no reason, in Time Warner Cable's sole discretion, in accordance with applicable law.

Part B - Electronic Fund Transfer Disclosures
The following provisions apply to any consumer bank account payment initiated or authorized through the Service.

1. Your Liability
Tell us AT ONCE if you believe your Password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Payment Account (plus your maximum overdraft line of credit). If you tell us within four (4) Business Days after you learn of the loss or theft of your Password, you can lose no more than $50 if someone used your Password without your permission.
If you do NOT tell us within four (4) Business Days after you learn of the loss or theft of your Password, and we can prove that we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500.
Also, if your statement from your financial institution regarding your Payment Account shows Payments through the Service that you did not authorize, tell us at once. If you do not tell us within ninety (90) days after the statement was sent to you, you may not get back any money transferred through the Service without your authorization after the ninety (90) days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your Password has been lost or stolen or that someone has transferred or may transfer money through the Service from your Payment Account without your permission, call Time Warner Cable or notify Time Warner Cable in writing, based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>.

2. Transfer Types and Limitations
You may use the Service to make Payments to Time Warner Cable only. Each Payment made to Time Warner Cable through the Service must be in a minimum dollar amount of $1.00 and cannot exceed $100,000.00

3. Charges
We will not charge you a fee to make electronic fund transfers through the Service.

4. Confidentiality
We will disclose information to third parties about your Payment Account or the electronic fund transfers you make through the Service only as permitted by our privacy policy set forth at: <a target="_blank" href="http://help.twcable.com/html/policies.html">http://help.twcable.com/html/policies.html</a>.

5. Our Liability
If we do not complete a transfer through the Service from your Payment Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

If, through no fault of ours, you do not have enough money in your Payment Account to make the transfer or your Payment Account does not otherwise permit the transaction to be executed.
If the transfer would go over the credit limit on your overdraft line.
If the Service was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in the Master Subscriber Agreement.

6. Errors and Questions
In case of errors or questions about your electronic fund transfers made through the Service, telephone us, write us or chat with us based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a> as soon as you can, if you think that the statement regarding your Payment Account from your financial institution ("Periodic Statement") is wrong with respect to any Payment made through the Service or if you need more information about a transfer made through the Service that is listed on the Periodic Statement. We must hear from you no later than ninety (90) days after you received the FIRST Periodic Statement on which the problem or error appeared:

(a) Tell us your name and Time Warner Cable account number;
(b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
(c) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days.
We will determine whether an error occurred within ten (10) Business Days after we hear from you and will promptly correct any error. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Payment Account within ten (10) Business Days after we hear from you for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your Payment Account. For errors involving new Payment Accounts, we may take up to ninety (90) days to investigate your complaint or question and up to twenty (20) Business Days to credit your Payment Account for the amount you think is in error.
We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

7. Questions Regarding Transactions Initiated Through the Service
ALL QUESTIONS ABOUT TRANSACTIONS MADE THROUGH THE SERVICE MUST BE DIRECTED TO US, AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR PAYMENT ACCOUNT. We are responsible for the Service and for resolving any errors in transactions made through the Service.
We will send you monthly bill statements regarding your Time Warner Cable account; however, such monthly bill statements will not list detailed information (such as type of Payment Account or Payment Account number) regarding transactions that you make using the Service. Instead, such details regarding your transfers made through the Service will appear only on the Periodic Statement issued by your bank or other financial institution holding your Payment Account. SAVE YOUR TIME WARNER CABLE BILL STATEMENTS LISTING THE AMOUNT OF ANY PAYMENTS MADE TO TIME WARNER CABLE, AND CHECK THEM AGAINST THE PERIODIC STATEMENT REGARDING YOUR PAYMENT ACCOUNT THAT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions made through the Service, call or write us at the telephone number and address indicated below.
IF YOUR PASSWORD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us based on the contact information for your local Time Warner Cable office, which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>.

<strong>III.  E-SIGN CONSENT</strong>

This E-Sign consent applies only if you are a consumer. 

1. Scope of Consent. You agree that Time Warner Cable may provide you with the following categories of records in electronic form only instead of providing a paper copy to you:
The Electronic Fund Transfer Disclosures set forth in Section II Part B. above (the "Required Legal Information")  

2. No Withdrawal of Consent. Time Warner Cable cannot process your online   payment authorization unless you are willing to receive the Required Legal Information in electronic form only. Consequently, you cannot withdraw your consent to receive your copy of the Required Legal Information in electronic form.  
3. Paper Copies. If you wish to obtain a paper copy of any Required Legal Information provided to you electronically pursuant to this consent, you may do so by printing it yourself or by calling the customer service phone number on your Time Warner Cable bill statement to request a paper copy. We may charge you a reasonable service charge for the delivery of paper copies of any Required Legal Information so long as we disclose our then current service charge to you at the time of your request for a paper copy.  

4.  Minimum Technical Requirements. To electronically access and retain the Required Legal Information described in this consent, you will need to have a personal computer and operating system software that will support operation of the following software requirements:
Internet Explorer 8.0 or higher; or
Firefox 3.6 or higher; or
Chrome v.19 or higher; or
Safari v. 5.05 or higher. 

Browser must have JavaScript and cookies enabled 

In addition; your computer must have Internet connectivity. In order to retain an electronic copy of the Required Legal Information, your personal computer will also need to have the capability to save and store the Required Legal Information or you will need a working printer properly connected to your computer. 

(C) 2012-2013 Time Warner Cable Inc, All rights reserved.
Revised November 2012</pre>
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		<div class="terms recurring-bank" data-version="bank.recurring.3.7.2013">
			<pre>PLEASE PRINT AND RETAIN A COPY OF THESE LEGAL TERMS AND CONDITIONS FOR YOUR RECORDS
<strong>I.  RECURRING PAYMENT AUTHORIZATION (BANK ACCOUNT) TERMS AND CONDITIONS</strong>

You authorize Time Warner Cable to automatically transfer each month from the checking or saving account you have specified in the amount of the balance due on your monthly Time Warner Cable statement. You agree that the checking or savings account specified by you for automatic monthly bill payments to Time Warner Cable is, and will continue to be, an account that you own, and that you will maintain sufficient funds in that account to pay your monthly Time Warner Cable bill. The automatic transfer from your checking or savings account will occur on or after the statement due date shown on your Time Warner Cable statement. Your monthly Time Warner Cable statement will constitute your notice of any variance in the amount that will be transferred from your checking or savings account from month to month. 

Your recurring payment authorization will remain in effect until you properly cancel it. You can cancel your recurring payment authorization only by one of the following means: (1) cancelling your recurring payment authorization via Time Warner Cable's electronic bill presentment and payment website; or (2) contacting Time Warner Cable by telephone or notifying Time Warner Cable in writing, based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>. Your request to cancel your recurring payment authorization must be received by Time Warner Cable at least three business days before your statement due date for the month in which your request is made. If your cancellation request is submitted after this time, the cancellation will not take effect until the following billing cycle for your Time Warner Cable statement.  If you call, we may also require you to put your request in writing and deliver it to your local Time Warner Cable office within fourteen (14) days after you call. If you cancel your recurring payment authorization, you will then be responsible for taking the appropriate action each month to pay your Time Warner Cable bill on or before the statement due date.

Unregistering from Time Warner Cable's electronic bill presentment and payment website will not cancel this recurring payment authorization. These recurring payment authorization terms and conditions will constitute your copy of your recurring payment authorization to Time Warner Cable. 

<strong>II.  TERMS AND CONDITIONS OF TIME WARNER CABLE'S ELECTRONIC BILL PAYMENT SERVICE</strong>
Your use of Time Warner Cable's electronic bill payment service is subject to the following terms and conditions, the provisions of Time Warner Cable's standard commercial or residential services (as applicable) subscriber agreement, as amended from time to time (the "Master Subscriber Agreement"), and the Terms of Use for TWC ID Registration (collectively the “Terms and Conditions”).  To the extent that any term or provision of these Terms &amp; Conditions is inconsistent with the provisions of the Master Subscriber Agreement, the terms of the Master Subscriber Agreement shall control. These Terms &amp; Conditions and the Master Subscriber Agreement constitute the entire agreement with respect to Time Warner Cable's bill payment service and transactions conducted through the service and, together, supersede all prior oral or written agreements with respect to the matters covered in the following Terms &amp; Conditions.

Part A - General
1. Definitions
As used in these Terms &amp; Conditions, the following terms shall have the following meanings:
"Business Day" means Monday through Friday, excluding Federal Reserve holidays and Time Warner Cable holidays.
"Cutoff Time" means 12:00 p.m. Eastern Time or another time as specified by your local Time Warner Cable office on any Business Day and is the time by which you must transmit Payment Instructions to have them considered entered in the Service on that particular Business Day.
"Including" or "Include" means inclusion, without limitation.
“Password” means any password, personal identification number and/or code issued to you by Time Warner Cable that must be used by you in order to gain access to the Service.
"Payment" means any bill payment to Time Warner Cable.
"Payment Account" means the financial institution account (such as checking or savings account) from which your Payments will be made. 
"Payment Instructions" means the payment information (such as a bank account number and ABA routing number) entered in the Service to authorize a Payment.
"Service" means the payment service made available to you by Time Warner Cable through which you can make Payments to Time Warner Cable.
"We", "us" or "our" means Time Warner Cable.

2. Bill Payment Service 
(a) When initiating or authorizing a Payment through the Service, you authorize Time Warner Cable to process such Payment in accordance with your Payment Instructions. Payment Instructions entered after the Cutoff Time or on non-Business Days will be considered entered in the Service on the next Business Day.
(b) Your Time Warner Cable account balance will be credited to reflect the amount of any Payment authorized by you through the Service after Time Warner Cable has initiated the processing of such Payment. Such credit is provisional and is subject to Time Warner Cable's final receipt of good funds. Your Time Warner Cable account balance will generally be updated to reflect this credit within three Business Days of the date on which Time Warner Cable initiates the processing of your Payment. Time Warner Cable will reverse any such credit to your Time Warner Cable account and may assess any then applicable fees or charges, including late fees or fees for non-sufficient funds, if your Payment is returned for non-sufficient funds or otherwise cannot be processed or is later charged back or reversed.
(c) You agree that any Payment Account that you include in any Payment Instructions will be an account that you are legally authorized to use to make Payments.

3. Authorized Use 
(a) The Service is provided to you for personal, non-commercial use only.  The Service may not be used for any illegal activity or purpose, including payment fraud or identity theft.
(b) As a condition of your use of the Service, you will not use the Service for any purpose that is not authorized by these Terms &amp; Conditions. You may not interfere with any other party's use of the Service. You may not attempt to gain unauthorized access to the Service through any means.

5. Changes in Payment Information
You are solely responsible for ensuring that your Payment Account information is current and accurate at all times. Time Warner Cable is not responsible for your failure to receive any notices or information, or any other problem that results from your failure to keep such payment information current and accurate. You can update this information within the Service application or by calling Time Warner Cable It may take one billing cycle for your Payments to be processed in accordance with the changed information that you have provided to Time Warner Cable and, in the meantime, you will be solely responsible for taking all appropriate actions to ensure that your Time Warner Cable bill statements are paid when due.

6. Termination or Suspension Time Warner Cable may terminate all or any portion of the Service, or may terminate or suspend all or any portion of your access to the Service, at any time for any or no reason, in Time Warner Cable's sole discretion, in accordance with applicable law.

Part B - Electronic Fund Transfer Disclosures
The following provisions apply to any consumer bank account payment initiated or authorized through the Service.

1. Your Liability
Tell us AT ONCE if you believe your Password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Payment Account (plus your maximum overdraft line of credit). If you tell us within four (4) Business Days after you learn of the loss or theft of your Password, you can lose no more than $50 if someone used your Password without your permission.
If you do NOT tell us within four (4) Business Days after you learn of the loss or theft of your Password, and we can prove that we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500.
Also, if your statement from your financial institution regarding your Payment Account shows Payments through the Service that you did not authorize, tell us at once. If you do not tell us within ninety (90) days after the statement was sent to you, you may not get back any money transferred through the Service without your authorization after the ninety (90) days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your Password has been lost or stolen or that someone has transferred or may transfer money through the Service from your Payment Account without your permission, call Time Warner Cable or notify Time Warner Cable in writing, based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>.

2. Transfer Types and Limitations
You may use the Service to make Payments to Time Warner Cable only.
Monthly recurring Payments to Time Warner Cable authorized through the Service must be for the statement balance due on the Time Warner Cable statement for the particular month. In addition, each Payment made to Time Warner Cable through the Service must be in a minimum dollar amount of $1.00 and cannot exceed $100,000.00.

3. Charges
We will not charge you a fee to make electronic fund transfers through the Service.

4. Confidentiality
We will disclose information to third parties about your Payment Account or the electronic fund transfers you make through the Service only as permitted by our privacy policy set forth at: <a target="_blank" href="http://help.twcable.com/html/policies.html">http://help.twcable.com/html/policies.html</a>.

5. Our Liability
If we do not complete a transfer through the Service from your Payment Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
If, through no fault of ours, you do not have enough money in your Payment Account to make the transfer or your Payment Account does not otherwise permit the transaction to be executed.
If the transfer would go over the credit limit on your overdraft line.
If the Service was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in the Master Subscriber Agreement.

6. Errors and Questions
In case of errors or questions about your electronic fund transfers made through the Service, telephone us, write us or chat with  us based on the contact information for your local Time Warner Cable office which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a> as soon as you can, if you think that the statement regarding your Payment Account from your financial institution ("Periodic Statement") is wrong with respect to any Payment made through the Service or if you need more information about a transfer made through the Service that is listed on the Periodic Statement. We must hear from you no later than ninety (90) days after you received the FIRST Periodic Statement on which the problem or error appeared:

(a) Tell us your name and Time Warner Cable account number;
(b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
(c) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days.
We will determine whether an error occurred within ten (10) Business Days after we hear from you and will promptly correct any error. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Payment Account within ten (10) Business Days after we hear from you for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your Payment Account. For errors involving new Payment Accounts, we may take up to ninety (90) days to investigate your complaint or question and up to twenty (20) Business Days to credit your Payment Account for the amount you think is in error.
We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

7. Questions Regarding Transactions Initiated Through the Service
ALL QUESTIONS ABOUT TRANSACTIONS MADE THROUGH THE SERVICE MUST BE DIRECTED TO US, AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR PAYMENT ACCOUNT. We are responsible for the Service and for resolving any errors in transactions made through the Service.
We will send you monthly bill statements regarding your Time Warner Cable account; however, such monthly bill statements will not list detailed information (such as type of Payment Account or Payment Account number) regarding transactions that you make using the Service. Instead, such details regarding your transfers made through the Service will appear only on the Periodic Statement issued by your bank or other financial institution holding your Payment Account. SAVE YOUR TIME WARNER CABLE BILL STATEMENTS LISTING THE AMOUNT OF ANY PAYMENTS MADE TO TIME WARNER CABLE, AND CHECK THEM AGAINST THE PERIODIC STATEMENT REGARDING YOUR PAYMENT ACCOUNT THAT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions made through the Service, call or write us at the telephone number and address indicated below.
IF YOUR PASSWORD IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us based on the contact information for your local Time Warner Cable office, which may be located at <a target="_blank" href="http://www.timewarnercable.com/en/residential-home/support/twc-stores.html">http://www.timewarnercable.com/en/residential-home/support/twc-stores.html</a>. 

<strong>III.  E-SIGN CONSENT</strong>

This E-Sign consent applies only if you are a consumer. 

1. Scope of Consent. You agree that Time Warner Cable may provide you with the following categories of records in electronic form only instead of providing a paper copy to you:

The Recurring Payment Authorization Terms and Conditions set forth in Section I above and the Electronic Fund Transfer Disclosures set forth in Section II., Part B. above (together, the "Required Legal Information") 

2. No Withdrawal of Consent. Time Warner Cable cannot process your online recurring payment authorization unless you are willing to receive the Required Legal Information in electronic form only. Consequently, you cannot withdraw your consent to receive your copy of the Required Legal Information in electronic form.  However, you will still be able to cancel any recurring payment authorization in accordance with the Recurring Payment Authorization Terms and Conditions set forth in Section I above. 

3. Paper Copies. If you wish to obtain a paper copy of any Required Legal Information provided to you electronically pursuant to this consent, you may do so by printing it yourself or by calling the customer service phone number on your Time Warner Cable bill statement to request a paper copy. We may charge you a reasonable service charge for the delivery of paper copies of any Required Legal Information so long as we disclose our then current service charge to you at the time of your request for a paper copy. 

4.  Minimum Technical Requirements. To electronically access and retain the Required Legal Information described in this consent, you will need to have a personal computer and operating system software that will support operation of the following software requirements:

Internet Explorer 8.0 or higher; or
Firefox 3.6or higher; or
Chrome v.19 or higher; or
Safari v. 5.05 or higher
Browser must have JavaScript and cookies enabled

In addition, your computer must have Internet connectivity. In order to retain an electronic copy of the Required Legal Information, your personal computer will also need to have the capability to save and store the Required Legal Information or you will need a working printer properly connected to your computer.

(C) 2012-2013 Time Warner Cable Inc, All rights reserved.
Revised November 2012</pre>
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    <h2>Thank You for Going Paperless.</h2>
    <p>Enjoy the convenience of viewing your statements online. We will send you an email each month when your bill
    statement is ready to view. Emails will be sent to the email address associated with your TWC ID.</p>

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    <h2>You are currently receiving paper statements</h2>
    <p>When you choose to enroll in paperless billing, you will have 
access to your statements online. Plus, it’s good for the environment. 
Would you like to go paperless?</p>

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        <strong><a>Paperless Option</a> / Terms and Conditions</strong>
		<pre>E-SIGN CONSENT
PLEASE PRINT AND RETAIN A COPY OF THIS CONSENT FOR YOUR RECORDS.
1. Scope of Consent. You agree that Time Warner Cable may, in its sole discretion,   provide you with the following categories of records in electronic form only instead of providing a paper copy to you, unless and until you withdraw your affirmative consent as described below:

(a) Your monthly Time Warner Cable  bill statement; and
(b) All notices, disclosures, documents and other information that Time Warner Cable  is required by applicable law to provide or make available to you in writing relating to your Time Warner Cable account. This would include, but not be limited to, any required legal notices regarding: Time Warner Cable’s  subscriber privacy policy, changes in rates and services, notices of programming changes, or variances from month to month in the amount of any recurring consumer electronic fund transfer payment to Time Warner Cable that you have authorized.
The records described above ("Statements and Notices") may be provided to you electronically by such means as  Time Warner Cable shall determine in its discretion, including: e-mail (or a link set forth in an e-mail), online posting at an online location designated by Time Warner Cable , or via Time Warner Cable’s electronic bill presentment and payment website ("Service").  
2. Withdrawal of Consent. Your consent to receive the Statements and Notices in electronic form only will apply for as long as you are a subscriber of Time Warner Cable  unless you properly withdraw your consent. You can withdraw your consent at any time, and at no cost to you, by electing to resume paper delivery of your monthly Time Warner Cable  bill statement. You may elect to resume paper statement delivery by selecting paper statement delivery via the Service or by calling the customer service phone number on your Time Warner Cable  bill statement. If you elect to resume paper delivery of your Time Warner Cable  bill statement, such change will become effective during Time Warner Cable’s  next billing cycle for your statement.
3. Paper Copies. If you wish to obtain a paper copy of any Statement or Notice provided to you electronically pursuant to this consent, you may do so by printing it yourself or by calling the customer service phone number on your Time Warner Cable  bill statement to request a paper copy. Time Warner Cable  may charge you a reasonable service charge for the delivery of paper copies of any Statements and/or Notices so long as we disclose our then current service charge to you at the time of your request for a paper copy. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Statements and/or Notices that you have authorized us to provide electronically pursuant to this consent.
4. Your E-Mail Address. In order to ensure that Time Warner Cable  is able to contact you electronically, you must update your e-mail address information in our records immediately upon any change. You can update your e-mail address through the Service. 
5. Minimum Technical Requirements. To electronically access and retain the Statements and Notices, you will need to have a personal computer and operating system software that will support operation of the following software requirements:

Web browsers:
Internet Explorer 8.0 or higher; or
Firefox 3.6 or higher. or
Chrome v. 19 or higher, or
Safari v, 5.05 or higher
Browser must have JavaScript and cookies enabled

Other software:
Adobe Reader 7.0.8 or higher

In addition, your computer must have Internet connectivity and you must maintain a working e-mail account that enables you to receive, view and print or store e-mail messages. In order to retain the Statements and Notices provided to you electronically pursuant to this consent, your personal computer will also need to have the capability to save and store the Statements and Notices or you will need a working printer properly connected to your computer. You hereby certify that you have access to a computer that meets the minimum technical requirements set forth above, that you can access this  <a href="http://www.timewarnercable.com/content/dam/residential/pdfs/myservices/Sample-PDF.pdf" target="_blank">sample PDF</a>, and that you have provided Time Warner Cable with a valid email address. 
(C) 2012-2013 Time Warner Cable Inc., All rights reserved.
Revised December 2012</pre>
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		<h1>Manage and Troubleshoot Services</h1>
		<p>View a complete list of your services and equipment, and troubleshoot the most common issues. </p>

		<ul class="service-tabs"><li class="active"><a href="#account-products-tab" id="services-tab" data-toggle="tab" data-closable="false" data-omni="services">Services</a></li><li><a href="#account-equipment-tab" id="equipment-tab" data-toggle="tab" data-closable="false" data-omni="equipment">Equipment</a></li><li><a href="#account-equipment-tab" id="troubleshoot-tab" data-toggle="tab" data-closable="false" data-omni="troubleshoot">Troubleshoot</a></li></ul>

		<div style="display: none;" id="troubleshoot-outage" class="troubleshoot-outage">
			<h5>Service Outage: <span>There’s a known outage in your area that may be affecting your service.</span></h5>
			<p>Our technicians are working to resolve the issue. At this time, 
our Customer Service Representatives do not have any additional 
information regarding this outage. We apologize for the inconvenience. </p>
		</div>
		<div id="troubleshoot-potential-outage" class="troubleshoot-outage troubleshoot-potential-outage">
			<h5>Potential Outage: <span>There may be a service outage in your area.</span></h5>
			<p> 
				If you need additional assistance, please  <a target="_blank" href="https://myservices.timewarnercable.com/chat/?iid=myservices%20%3E%20ctc" class="clickTrack ct_21_ct">chat with an agent</a>
				or check back later to see if the issue has been resolved.
			</p>
		</div>

        <div id="service-tab-content" class="account-tab-content">
            <div class="tab-pane active" id="account-products-tab">
                   

    
    <div id="services-instructions">
    	<p>View your current services or learn more about products available in your area.</p>
	</div>

	<div class="products-container">
	    
	    
	    
     	
	          <div id="product-tv-tab" class="tv product-container row-fluid">
	              <div class="product-header span3">
	                  <img src="Time%20Warner%20Cable%20_%20My%20Account_files/tv-small-gray-bg.png" alt="Tv">
	                  <h4>TV</h4>
	              </div>
	              <div class="product-content span9">
	                  
	                      
	                      
	                      
	                      
	                          <div class="product-unavailable">
	                            <div class="pull-left span8">
	                              Sign up for TV service and enjoy home entertainment like never before.
	                            </div>
	                            <a class="btn pull-right" href="https://myservices.timewarnercable.com/tv">Learn More</a>
	                          </div>
	                      
	                  
	              </div>
	          </div>
	          
      	
	          <div id="product-internet-tab" class="internet product-container row-fluid">
	              <div class="product-header span3">
	                  <img src="Time%20Warner%20Cable%20_%20My%20Account_files/internet-small-gray-bg.png" alt="Internet">
	                  <h4>Internet</h4>
	              </div>
	              <div class="product-content span9">
	                  
	                      
	                      
	                      
	                      
	                          <div class="row-fluid">
	                              <ul class="products-list span6">
	                                  
	                                      
	                                      <li>Standard Internet</li>
	                                      
	                                  
	                              </ul>
	                          </div>
	                          
	                          	<a href="#" class="need-help" data-lob="internet">Need help with your services?</a>
	                          
	                      
	                  
	              </div>
	          </div>
	          
      	
	          <div id="product-homephone-tab" class="phone product-container row-fluid">
	              <div class="product-header span3">
	                  <img src="Time%20Warner%20Cable%20_%20My%20Account_files/homephone-small-gray-bg.png" alt="Homephone">
	                  <h4>Home Phone</h4>
	              </div>
	              <div class="product-content span9">
	                  
	                      
	                      
	                      
	                      
	                          <div class="product-unavailable">
	                            <div class="pull-left span8">
	                              Sign up for Home Phone service and stay connected to the people that matter most.
	                            </div>
	                            <a class="btn pull-right" href="https://myservices.timewarnercable.com/homephone">Learn More</a>
	                          </div>
	                      
	                  
	              </div>
	          </div>
	          
      	

    	<div class="equipment-bottom">
		      <ul class="equipment-bottom-tabs">
		        <li class="service-faq">
		          <a href="#service-faq-tab" data-toggle="tab" data-omni="troubleshooting tips"><i class="plus">+</i><i class="minus">-</i> Services FAQs</a>
		        </li>
		      </ul>
		      <div class="account-tab-content service-faq-content">
		        <div class="tab-pane" id="service-faq-tab">
		          <ul>
		            <li class="odd">
		              <a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-tv.html" target="_blank">View all TV Support Topics</a>
		            </li>
		            <li>
		              <a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-internet.html" target="_blank">View all Internet Support Topics</a>
		            </li>
		            <li class="odd">
		              <a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-phone.html" target="_blank">View all Home Phone Support Topics</a>
		            </li>
		          </ul>
	        	</div>
			</div>
 		</div>
	</div>




            </div>

			<div class="tab-pane" id="account-equipment-tab" data-troubleshoot="true" data-outage-enabled="true">
				
					<div id="has-equipment-container">
						




	<div class="equipment-tab-top lob-select-container">
	<div id="equipment-instructions">
		<p>Below is a list of equipment for your account.</p>
	</div>
	<label class="pull-left">Equipment for:</label>
    <div class="single-lob-wrap pull-left"><div class="equipment-service-select pull-left"><span data-lob-value="internet-tab">Internet</span></div></div>
</div>
<div class="troubleshoot-tab-top lob-select-container">
	<div id="troubleshoot-instructions">
		<p>Having an issue with your service? Let us help you troubleshoot.</p>
	</div>
	<label class="pull-left">Which service are you having an issue with?</label>
    <div class="single-lob-wrap pull-left"><div class="equipment-service-select"><span data-lob-value="internet-tab">Internet</span></div></div>
    <div class="check-equipment-buttons pull-right">
        <a title="" data-original-title="" class="help-btn" data-content="&lt;div class='help-title status-item'&gt;Legend&lt;a class='pull-right close-popover'&gt;x&lt;/a&gt;&lt;/div&gt;&lt;div class='good status-item'&gt;&lt;i class='status-icon'&gt;&lt;/i&gt;&lt;span&gt;&lt;b&gt;Connected&lt;/b&gt;: Equipment is connected.&lt;/span&gt;&lt;/div&gt;&lt;div class='not-good status-item'&gt;&lt;i class='status-icon'&gt;&lt;/i&gt;&lt;span&gt;&lt;b&gt;Not Connected&lt;/b&gt;: Equipment is not connected.&lt;/span&gt;&lt;/div&gt;&lt;div class='status-item'&gt;&lt;i class='status-icon'&gt;&lt;/i&gt;&lt;span&gt;&lt;b&gt;Status Unknown&lt;/b&gt;: Unable to determine your equipment's status.&lt;/span&gt;&lt;/div&gt;&lt;div class='outage status-item'&gt;&lt;i class='status-icon'&gt;&lt;/i&gt;&lt;span&gt;&lt;b&gt;Outage&lt;/b&gt;: An outage has been detected in your area.&lt;/span&gt;&lt;/div&gt;&lt;div class='refresh'&gt;&lt;div class='refresh-area'&gt;&lt;i&gt;&lt;/i&gt;&lt;b&gt;Refresh Status&lt;/b&gt;&lt;/div&gt;&lt;/div&gt;" rel="popover">Legend</a>
		<a id="troubleshoot-change-equipment-tv"><i class="arrow-icon arrow-nav-left"></i> Troubleshoot another device</a>
		<a id="troubleshoot-change-equipment-internet-homephone"><i class="arrow-icon arrow-nav-left"></i> Troubleshoot another modem</a>
	</div>
</div>
<div class="clearfix"></div>
<ul class="lob-tabs nav nav-tabs hidden" id="equipment-lob-tabs" data-lobs="tv,internet,homephone">
    <li class=""><a class="tv-tab" data-toggle="tab" data-closable="false" data-omni="tv" href="#equipment-tv-tab"><i class="icon-outage"></i>TV</a></li>
    <li class="active"><a class="internet-tab" data-toggle="tab" data-closable="false" data-omni="internet" href="#equipment-internet-tab"><i class="icon-outage"></i>Internet</a></li>
    <li><a class="homephone-tab" data-toggle="tab" data-closable="false" data-omni="home phone" href="#equipment-homephone-tab"><i class="icon-outage"></i>Home Phone</a></li>
</ul>



<div class="tab-content">
    
        <div id="equipment-tv-tab" class="tv tab-pane">
            
                <ul class="equipment-list inactive-service">
                    <li>
                        <h3>Sign up for TV service and enjoy home entertainment like never before.</h3>
                        

                        <a class="btn" href="https://myservices.timewarnercable.com/tv">Learn More</a>
                    </li>
                </ul>
            
        </div>
    
        <div id="equipment-internet-tab" class="internet tab-pane active">
            
                
<ul class="equipment-list">
    <li class="service-outage">
        <img src="Time%20Warner%20Cable%20_%20My%20Account_files/alert-exclamation-icon.png">
        <div>
            <h5>Service Outage:</h5>
            <p>Our technicians are working to resolve the issue. At this
 time, our Customer Service Representatives do not have any additional 
information regarding this outage. We apologize for the inconvenience. </p>
        </div>
    </li>
	
        
		<li class="device" data-mac-attr="001DD6909C67" data-serial="001DD6909C67" data-make="ARRIS" data-type="Modem" data-lob="internet">
            <div class="img-wrap">
				
					<img src="Time%20Warner%20Cable%20_%20My%20Account_files/115x100.jpg">
				
			</div>

			<div class="details">

                

				<h5><a class="device-name">ARRIS Modem</a><div title="" data-original-title="" class="help-btn device-make"></div></h5>
				
					
						<p><label>MAC Address:</label><span>001DD6909C67<br></span></p>
					

					
				
				
					<p><label>Serial Number:</label><span>001DD6909C67</span></p>
				

				<p class="equipment-tooltip-content">
					
						ARRIS Modem Model: CM820A
					
				</p>

				
                    <p class="user-guide">
                        <a target="_blank" href="https://webmaildata.rr.com//mys-images/equipment/76492783/manuals//Arris%20CM820A%20Modem.pdf"><strong>User Guide
                            PDF</strong></a>
                        (0.1 MB)
                    </p>
				

                
			</div>

            
            	
	                <div class="equipment-status">
						<i class="status-icon"></i><div class="status-message"></div>
						<button class="refresh-connection refresh-btn mys-btn"><span class="icon-blue-refresh"></span><span class="refresh-link">Refresh Status</span></button>
					</div>
				
				<button class="btn troubleshoot-connection">Troubleshoot</button>
            
		</li>
	

	
		<li class="equipment-bottom">
			<ul class="text-list">
	<li><a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html#modems">View all user guides &amp; diagrams</a></li>
</ul>
<ul class="equipment-bottom-tabs">
	<li class="troubleshooting-tips">
		<a href="#internet-troubleshoot-tab" data-toggle="tab"><i class="plus">+</i><i class="minus">-</i> Manual Troubleshooting Tips</a>
	</li>
	<li class="equipment-faq">
		<a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html" target="_blank">Equipment FAQs</a>
	</li>
	
</ul>

<div class="account-tab-content">
	<div class="tab-pane" id="internet-troubleshoot-tab">
		<p>Most modem issues can be resolved by manually rebooting. Simply follow the step-by-step instructions below:</p>
<p><strong>Step 1: Verify Connections</strong></p>
<ul>
	<li>
Check for loose connections. Verify that one end of the coaxial cable is
 securely connected to the wall outlet and the other end is securely 
connected to the modem.
	</li>
	<li>
Make sure the power cord is securely connected. 
	</li>
	<li>
Check that one end of the Ethernet cable is securely connected to the 
modem's Ethernet port. Check that the other end is securely connected to
 the computer's Ethernet port. 
	</li>
	<li>
If using a router, securely connect the Ethernet cable to the router's Internet, WAN or modem port.
	</li>
</ul>
<p><strong>Step 2: Reboot the Modem and Router (if any)</strong></p>
<ul>
	<li>
	At this point you're ready to reset the modem. You may do so by 
pressing the reset button on the modem. If the modem does not have a 
reset button, you may reset it by unplugging the power cable from the 
modem (and your router if you are using one).
	</li>
	<li>
	Wait approximately 1 minute for the modem to reset.
	</li>
	<li>
	If you have unplugged the power cable from the modem or router, plug 
your modem back in first, and then your router. If you are using a 
router, allow about 2 minutes for the router to "sync" (i.e., reconnect)
 with the modem.
	</li>
	<li>
	Wait for lights to stop blinking on the modem and wireless router if 
you have one. Allow up to two minutes for the router to “sync” with the 
modem. 
	</li>
	<li>
	If you are connecting via wireless, make sure you’re within range of 
your wireless router, and that the wireless connection on your computer 
is turned ON.
	</li>
</ul>
<p><strong>Step 3: Restart Your Computer</strong>
</p><ul>
	<li>
		Restart your computer 
	</li>
	<li>
		Open an Internet browser.
	</li>
	<li>
		Test your Internet connection by going to at least two web sites.
	</li>
</ul>


		<img src="Time%20Warner%20Cable%20_%20My%20Account_files/internet-equipment-diagram.png" width="100%">
	</div>
	
</div>
<div class="troubleshoot-tips-modal">
	<div class="modal-header">
		<h3><span>My Account</span><a class="mys-btn mys-btn-small pull-right">Return to Troubleshoot</a></h3>
	</div>
	<div class="modal-body">
		<h4>Manual Troubleshooting Tips</h4>
		<p>
			 </p><p>Most modem issues can be resolved by manually rebooting. Simply follow the step-by-step instructions below:</p>
<p><strong>Step 1: Verify Connections</strong></p>
<ul>
	<li>
Check for loose connections. Verify that one end of the coaxial cable is
 securely connected to the wall outlet and the other end is securely 
connected to the modem.
	</li>
	<li>
Make sure the power cord is securely connected. 
	</li>
	<li>
Check that one end of the Ethernet cable is securely connected to the 
modem's Ethernet port. Check that the other end is securely connected to
 the computer's Ethernet port. 
	</li>
	<li>
If using a router, securely connect the Ethernet cable to the router's Internet, WAN or modem port.
	</li>
</ul>
<p><strong>Step 2: Reboot the Modem and Router (if any)</strong></p>
<ul>
	<li>
	At this point you're ready to reset the modem. You may do so by 
pressing the reset button on the modem. If the modem does not have a 
reset button, you may reset it by unplugging the power cable from the 
modem (and your router if you are using one).
	</li>
	<li>
	Wait approximately 1 minute for the modem to reset.
	</li>
	<li>
	If you have unplugged the power cable from the modem or router, plug 
your modem back in first, and then your router. If you are using a 
router, allow about 2 minutes for the router to "sync" (i.e., reconnect)
 with the modem.
	</li>
	<li>
	Wait for lights to stop blinking on the modem and wireless router if 
you have one. Allow up to two minutes for the router to “sync” with the 
modem. 
	</li>
	<li>
	If you are connecting via wireless, make sure you’re within range of 
your wireless router, and that the wireless connection on your computer 
is turned ON.
	</li>
</ul>
<p><strong>Step 3: Restart Your Computer</strong>
</p><ul>
	<li>
		Restart your computer 
	</li>
	<li>
		Open an Internet browser.
	</li>
	<li>
		Test your Internet connection by going to at least two web sites.
	</li>
</ul>


		<p></p>
	</div>
</div>



		</li>
	
</ul>

            
        </div>
    
        <div id="equipment-homephone-tab" class="phone tab-pane">
            
                <ul class="equipment-list inactive-service">
                    <li>
                        <h3>Sign up for Home Phone service and stay connected to the people that matter most.</h3>
                        

                        <a class="btn" href="https://myservices.timewarnercable.com/homephone">Learn More</a>
                    </li>
                </ul>
            
        </div>
    
</div>

					</div>
				
				<div id="troubleshoot-no-equipment">
                    
                        <div class="troubleshoot-single-device">
                            <div class="automated-troubleshoot">
                                <div class="header"><h6>Looking for help?</h6></div>
                                <p>
                                    Please make sure your equipment is turned on, connected to a power
                                    source and all cables are securely connected. If you continue to have
                                    trouble, please refer to the step-by-step
                                    <a class="expand-tv-troubleshoot">troubleshooting tips</a>
                                    or
                                    <a class="chat-link" data-chat-type="equipment:tv:troubleshoot" href="#">
                                    chat with an agent</a> for assistance.
                                </p>
                                <div class="info order-equipment">
                                    <div class="pull-left">
                                        <h6>Order Equipment</h6>
                                        <p class="order-blurb tv">Get the most out of your TV Service.</p>
                                        <p class="order-blurb internet">Get the most out of your
                                        Internet Service.</p>
                                        <p class="order-blurb homephone">Get the most out of your Home
                                        Phone Service.</p>
                                    </div>
                                    <a href="http://www.twc.com/shop" class="mys-btn pull-right" target="_blank">Order Now</a>
                                    <div class="clearfix"></div>
                                </div>
                            </div>
                        </div>
                    
					<div class="equipment-bottom tv">
						<ul class="text-list">
	
    	
    
	<li><a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html#digital-cable-boxes">View all user guides &amp; diagrams</a></li>
</ul>
<ul class="equipment-bottom-tabs">
	<li class="troubleshooting-tips">
		<a href="#tv-troubleshoot-tab" data-toggle="tab"><i class="plus">+</i><i class="minus">-</i> Manual Troubleshooting Tips</a>
	</li>
	<li class="equipment-faq">
		<a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html" target="_blank">Equipment FAQs</a>
	</li>
	<li class="equipment-remotes">
		<a href="#tv-remote-tab" data-toggle="tab" data-omni="remote control"><i class="plus">+</i><i class="minus">-</i> Remote Control</a>
	</li>

	
</ul>
<div class="account-tab-content">
	<div class="tab-pane" id="tv-troubleshoot-tab">
		<p>
	Most set-top box issues can be resolved by manually rebooting. Simply follow the step-by-step instructions below:
</p>
<p><strong>Step 1:  Verify Connections </strong></p>
<ul>
	<li>
	Confirm that all cables are correctly connected.
	</li>
	<li>
	Confirm that the colors on the cables match their connections. If you 
are using a set-top box, DVR, or digital adapter, then the cable coming 
from the wall should be connected to the "IN" jack on the box.
	</li>
	<li>
	If you're not using a set-top box, DVR or digital adapter, then the 
cable coming from the wall should be connected to the "IN" jack on the 
VCR, DVD player, or directly to the TV.
	</li>
</ul>
<p><strong>Step 2:  Check the TV</strong></p>
<ul>
	<li>
	Are the TV and set-top box on?
	</li>
	<li>
	Is the proper Channel selected? (e.g., Channel 3 or Channel 4)
	</li>
	<li>
	Is the proper Input selected? (e.g., Input 1, Component, HDMI, DVI, etc.)
	</li>
</ul>
<p><strong>Step 3: Reboot the Set-Top Box </strong></p>
<ul>
	<li>
	Turn off the set-top box by either using your remote control or by pressing the POWER button on the box.
	</li>
	<li>
	Carefully unplug the set-top box power cord from the electrical outlet or power strip if you're using one.
	</li>
	<li>
	Wait 30 seconds while the set-top box completely shuts off.
	</li>
	<li>
	Plug the power cord back in. The set-to box will automatically reboot - this may take a few minutes.
	</li>
	<li>
	Wait for the time or channel to appear on the front of the box.
	</li>
	<li>
	Turn the TV on.
	</li>
</ul>


		<img src="Time%20Warner%20Cable%20_%20My%20Account_files/tv-equipment-diagram.png" width="100%">
	</div>
	<div class="tab-pane" id="tv-remote-tab">
		<ul class="remote-list pull-left">
			
		</ul>
		<div class="remote-help pull-right">
			<h5>Need help programming your remote?</h5>
			<a href="http://www.timewarnercable.com/en/residential-home/support/pyr.html">Learn how to Program Your Remote</a>
		</div>
		<div class="clearfix"></div>
	</div>
	
</div>
<div class="troubleshoot-tips-modal">
	<div class="modal-header">
		<h3><span>My Account</span><a class="mys-btn mys-btn-small pull-right">Return to Troubleshoot</a></h3>
	</div>
	<div class="modal-body">
		<h4>Manual Troubleshooting Tips</h4>
		<p>
			 </p><p>
	Most set-top box issues can be resolved by manually rebooting. Simply follow the step-by-step instructions below:
</p>
<p><strong>Step 1:  Verify Connections </strong></p>
<ul>
	<li>
	Confirm that all cables are correctly connected.
	</li>
	<li>
	Confirm that the colors on the cables match their connections. If you 
are using a set-top box, DVR, or digital adapter, then the cable coming 
from the wall should be connected to the "IN" jack on the box.
	</li>
	<li>
	If you're not using a set-top box, DVR or digital adapter, then the 
cable coming from the wall should be connected to the "IN" jack on the 
VCR, DVD player, or directly to the TV.
	</li>
</ul>
<p><strong>Step 2:  Check the TV</strong></p>
<ul>
	<li>
	Are the TV and set-top box on?
	</li>
	<li>
	Is the proper Channel selected? (e.g., Channel 3 or Channel 4)
	</li>
	<li>
	Is the proper Input selected? (e.g., Input 1, Component, HDMI, DVI, etc.)
	</li>
</ul>
<p><strong>Step 3: Reboot the Set-Top Box </strong></p>
<ul>
	<li>
	Turn off the set-top box by either using your remote control or by pressing the POWER button on the box.
	</li>
	<li>
	Carefully unplug the set-top box power cord from the electrical outlet or power strip if you're using one.
	</li>
	<li>
	Wait 30 seconds while the set-top box completely shuts off.
	</li>
	<li>
	Plug the power cord back in. The set-to box will automatically reboot - this may take a few minutes.
	</li>
	<li>
	Wait for the time or channel to appear on the front of the box.
	</li>
	<li>
	Turn the TV on.
	</li>
</ul>


		<p></p>
	</div>
</div>



					</div>
					<div class="equipment-bottom internet">
						<ul class="text-list">
	<li><a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html#modems">View all user guides &amp; diagrams</a></li>
</ul>
<ul class="equipment-bottom-tabs">
	<li class="troubleshooting-tips">
		<a href="#internet-troubleshoot-tab" data-toggle="tab"><i class="plus">+</i><i class="minus">-</i> Manual Troubleshooting Tips</a>
	</li>
	<li class="equipment-faq">
		<a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html" target="_blank">Equipment FAQs</a>
	</li>
	
</ul>

<div class="account-tab-content">
	<div class="tab-pane" id="internet-troubleshoot-tab">
		<p>Most modem issues can be resolved by manually rebooting. Simply follow the step-by-step instructions below:</p>
<p><strong>Step 1: Verify Connections</strong></p>
<ul>
	<li>
Check for loose connections. Verify that one end of the coaxial cable is
 securely connected to the wall outlet and the other end is securely 
connected to the modem.
	</li>
	<li>
Make sure the power cord is securely connected. 
	</li>
	<li>
Check that one end of the Ethernet cable is securely connected to the 
modem's Ethernet port. Check that the other end is securely connected to
 the computer's Ethernet port. 
	</li>
	<li>
If using a router, securely connect the Ethernet cable to the router's Internet, WAN or modem port.
	</li>
</ul>
<p><strong>Step 2: Reboot the Modem and Router (if any)</strong></p>
<ul>
	<li>
	At this point you're ready to reset the modem. You may do so by 
pressing the reset button on the modem. If the modem does not have a 
reset button, you may reset it by unplugging the power cable from the 
modem (and your router if you are using one).
	</li>
	<li>
	Wait approximately 1 minute for the modem to reset.
	</li>
	<li>
	If you have unplugged the power cable from the modem or router, plug 
your modem back in first, and then your router. If you are using a 
router, allow about 2 minutes for the router to "sync" (i.e., reconnect)
 with the modem.
	</li>
	<li>
	Wait for lights to stop blinking on the modem and wireless router if 
you have one. Allow up to two minutes for the router to “sync” with the 
modem. 
	</li>
	<li>
	If you are connecting via wireless, make sure you’re within range of 
your wireless router, and that the wireless connection on your computer 
is turned ON.
	</li>
</ul>
<p><strong>Step 3: Restart Your Computer</strong>
</p><ul>
	<li>
		Restart your computer 
	</li>
	<li>
		Open an Internet browser.
	</li>
	<li>
		Test your Internet connection by going to at least two web sites.
	</li>
</ul>


		<img src="Time%20Warner%20Cable%20_%20My%20Account_files/internet-equipment-diagram.png" width="100%">
	</div>
	
</div>
<div class="troubleshoot-tips-modal">
	<div class="modal-header">
		<h3><span>My Account</span><a class="mys-btn mys-btn-small pull-right">Return to Troubleshoot</a></h3>
	</div>
	<div class="modal-body">
		<h4>Manual Troubleshooting Tips</h4>
		<p>
			 </p><p>Most modem issues can be resolved by manually rebooting. Simply follow the step-by-step instructions below:</p>
<p><strong>Step 1: Verify Connections</strong></p>
<ul>
	<li>
Check for loose connections. Verify that one end of the coaxial cable is
 securely connected to the wall outlet and the other end is securely 
connected to the modem.
	</li>
	<li>
Make sure the power cord is securely connected. 
	</li>
	<li>
Check that one end of the Ethernet cable is securely connected to the 
modem's Ethernet port. Check that the other end is securely connected to
 the computer's Ethernet port. 
	</li>
	<li>
If using a router, securely connect the Ethernet cable to the router's Internet, WAN or modem port.
	</li>
</ul>
<p><strong>Step 2: Reboot the Modem and Router (if any)</strong></p>
<ul>
	<li>
	At this point you're ready to reset the modem. You may do so by 
pressing the reset button on the modem. If the modem does not have a 
reset button, you may reset it by unplugging the power cable from the 
modem (and your router if you are using one).
	</li>
	<li>
	Wait approximately 1 minute for the modem to reset.
	</li>
	<li>
	If you have unplugged the power cable from the modem or router, plug 
your modem back in first, and then your router. If you are using a 
router, allow about 2 minutes for the router to "sync" (i.e., reconnect)
 with the modem.
	</li>
	<li>
	Wait for lights to stop blinking on the modem and wireless router if 
you have one. Allow up to two minutes for the router to “sync” with the 
modem. 
	</li>
	<li>
	If you are connecting via wireless, make sure you’re within range of 
your wireless router, and that the wireless connection on your computer 
is turned ON.
	</li>
</ul>
<p><strong>Step 3: Restart Your Computer</strong>
</p><ul>
	<li>
		Restart your computer 
	</li>
	<li>
		Open an Internet browser.
	</li>
	<li>
		Test your Internet connection by going to at least two web sites.
	</li>
</ul>


		<p></p>
	</div>
</div>



					</div>
					<div class="equipment-bottom homephone">
						<ul class="text-list">
    <li><a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html#modems">View all user guides &amp; diagrams</a></li>
</ul>
<ul class="equipment-bottom-tabs">
    <li class="troubleshooting-tips">
        <a href="#homephone-troubleshoot-tab" data-toggle="tab"><i class="plus">+</i><i class="minus">-</i> Manual Troubleshooting Tips</a>
    </li>
    <li class="equipment-faq">
        <a href="http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-equipment-and-instruction-manuals.html" target="_blank">Equipment FAQs</a>
    </li>
    
</ul>

<div class="account-tab-content">
    <div class="tab-pane" id="homephone-troubleshoot-tab">
        <p>
	If you are experiencing issues with your phone’s dial tone, please try the following steps:
</p>
<p><strong>Step 1: Verify Your Services are working</strong></p>
<ul>
	<li>
		If you are a TV subscriber, check that your TV is working. 
	</li>
	<li>
		If you are an Internet subscriber, check that you are able to connect to the Internet. 
	</li>
</ul>
<p>
	If all of your services are not working, you may be in an outage. Please <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a>.
</p>
<p>
</p>
<p><strong>Step 2:  Verify Connections</strong></p>
<ul>
	<li>
	If you only have one phone number, the phone cable should be connected 
from the phone to “Line 1” on the back of the modem, and the coaxial 
cable should be connected from the cable outlet or splitter to the 
“Cable In” on the back of the modem.
	</li>
	<li>
	If you have a second phone number, the phone cable should be connected from the phone to “Line 2” on the back of the modem.
	</li>
	<li>
	Verify that cordless phones, if any, are plugged into an electrical outlet.
	</li>
	<li>
	Recheck the phone for a dial tone.  If you have a dial tone, your line 
is working. If you don’t have a dial tone, please continue.
	</li>
</ul>
<p><strong>Step 3: Try Connecting Another Phone</strong></p>
<ul>
	<li>
	Disconnect current phone.
	</li>
	<li>
	Connect the other phone.
	</li>
	<li>
	Recheck the dial tone.
	</li>
	<li>
	If a dial tone is established, your original handset or phone was faulty.
	</li>
	<li>
	If a dial tone is not established, please continue.
	</li>
</ul>
<p><strong>Step 4: Verify Wall Jack</strong></p>
<ul>
	<li>
		Disconnect the cable from the modem to the telephone wall jack.  
	</li>
	<li>
		Reconnect the phone and modem to another telephone wall jack available in your home. 
	</li>
	<li>
		If a dial tone is not established, please <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a> to repair the faulty telephone wall jack.
	</li>
	<li>
		If a dial tone is not reestablished, please continue.
	</li>
</ul>
<p><strong>Step 5: Power Off Modem</strong></p>
<ul>
	<li>
		Unplug power cord from the back of the modem or directly from the electrical outlet.  
	</li>
	<li>
		If the power light is still on, you have a battery backup, and will 
need either remove the battery or use the reset button to power off the 
modem.
	</li>
	<li>
		Wait 5 minutes and then plug it back in. 
	</li>
	<li>
		It can take up to 10 minutes for the modem to reset, verify a dial tone has been restored. 
	</li>
	<li>
		If dial tone is not reestablished <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a>.
	</li>
</ul>

    </div>
    
</div>
<div class="troubleshoot-tips-modal">
	<div class="modal-header">
		<h3><span>My Account</span><a class="mys-btn mys-btn-small pull-right">Return to Troubleshoot</a></h3>
	</div>
	<div class="modal-body">
		<h4>Manual Troubleshooting Tips</h4>
		<p>
			 </p><p>
	If you are experiencing issues with your phone’s dial tone, please try the following steps:
</p>
<p><strong>Step 1: Verify Your Services are working</strong></p>
<ul>
	<li>
		If you are a TV subscriber, check that your TV is working. 
	</li>
	<li>
		If you are an Internet subscriber, check that you are able to connect to the Internet. 
	</li>
</ul>
<p>
	If all of your services are not working, you may be in an outage. Please <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a>.
</p>
<p>
</p>
<p><strong>Step 2:  Verify Connections</strong></p>
<ul>
	<li>
	If you only have one phone number, the phone cable should be connected 
from the phone to “Line 1” on the back of the modem, and the coaxial 
cable should be connected from the cable outlet or splitter to the 
“Cable In” on the back of the modem.
	</li>
	<li>
	If you have a second phone number, the phone cable should be connected from the phone to “Line 2” on the back of the modem.
	</li>
	<li>
	Verify that cordless phones, if any, are plugged into an electrical outlet.
	</li>
	<li>
	Recheck the phone for a dial tone.  If you have a dial tone, your line 
is working. If you don’t have a dial tone, please continue.
	</li>
</ul>
<p><strong>Step 3: Try Connecting Another Phone</strong></p>
<ul>
	<li>
	Disconnect current phone.
	</li>
	<li>
	Connect the other phone.
	</li>
	<li>
	Recheck the dial tone.
	</li>
	<li>
	If a dial tone is established, your original handset or phone was faulty.
	</li>
	<li>
	If a dial tone is not established, please continue.
	</li>
</ul>
<p><strong>Step 4: Verify Wall Jack</strong></p>
<ul>
	<li>
		Disconnect the cable from the modem to the telephone wall jack.  
	</li>
	<li>
		Reconnect the phone and modem to another telephone wall jack available in your home. 
	</li>
	<li>
		If a dial tone is not established, please <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a> to repair the faulty telephone wall jack.
	</li>
	<li>
		If a dial tone is not reestablished, please continue.
	</li>
</ul>
<p><strong>Step 5: Power Off Modem</strong></p>
<ul>
	<li>
		Unplug power cord from the back of the modem or directly from the electrical outlet.  
	</li>
	<li>
		If the power light is still on, you have a battery backup, and will 
need either remove the battery or use the reset button to power off the 
modem.
	</li>
	<li>
		Wait 5 minutes and then plug it back in. 
	</li>
	<li>
		It can take up to 10 minutes for the modem to reset, verify a dial tone has been restored. 
	</li>
	<li>
		If dial tone is not reestablished <a href="http://www.timewarnercable.com/en/residential-home/support/contact-us.html" class="contact-us" target="_blank">contact us</a>.
	</li>
</ul>

		<p></p>
	</div>
</div>



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		<p class="timer-icon">Your set-top box is rebooting.</p>
		<p>Remember, it may take up to 20 minutes to complete. During this time, the display on the front of your set-top box that usually shows the time or channel will display other messages.</p>
		<p>The time or channel will be displayed again once the box is done rebooting.  Turn on your set-top box and your TV to see if the problem has been resolved.</p>
	{{ } else{ }}
		<p class="timer-icon">Your set-top box is being reset.</p>
		<p>Remember, it could take up to 10 minutes to complete.</p>
	{{ } }}
</script>

<script type="text/template" id="troubleshoot-symptom-template">
	<h6>What do you need help with?</h6>
	<p>Select the symptom that best describes the issue you're having with your service.</p>
	<div class="symptom-container">
		<ul>
		{{ if (lob == 'tv'){ }}
			<li>
				<a class="troubleshoot-symptom" data-problem-code="MC" data-ats-action="Reboot">
					<span>Missing Channels<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>			
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PI" data-ats-action="Reboot">
					<span>No Picture<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PI" data-ats-action="Reboot">
					<span>Picture Tiling/Pixilation<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PI" data-ats-action="Reboot">
					<span>Poor Picture Quality<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PI" data-ats-action="Reboot">
					<span>Picture Freezing<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="CG" data-ats-action="Reboot">
					<span>Channel Guide Issues<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="AC" data-ats-action="Reauthorize">
					<span>Activate/Connect Cable Box<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PC" data-ats-action="Reauthorize">
					<span>"Please Call" Message on TV<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" href="http://www.timewarnercable.com/en/residential-home/support/topics/tv/remote-support.html" target="_blank">
					<span>Remote Control<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
		{{ } else if (lob == 'internet'){ }}
			<li>
				<a class="troubleshoot-symptom" data-problem-code="IO" data-ats-action="Reauthorize">
					<span>Slow Internet Connection<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="IO" data-ats-action="Reauthorize">
					<span>Activate/Connect Modem<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="IO" data-ats-action="Reauthorize">
					<span>Connection goes in and out<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
		{{ } else if (lob == 'homephone') { }}
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PH" data-ats-action="Reauthorize">
					<span>No Dial Tone<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PH" data-ats-action="Reauthorize">
					<span>Trouble Making/Receiving Calls<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PH" data-ats-action="Reauthorize">
					<span>Poor Call Quality<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
			<li>
				<a class="troubleshoot-symptom" data-problem-code="PH" data-ats-action="Reauthorize">
					<span>Activate/Connect Modem<i class="pull-right arrow-icon arrow-nav arrow-blue"></i></span>
				</a>
			</li>
		{{ } }}
		</ul>
	</div>
	<p>Don't see what you're looking for? Don't worry. 
	
		You can <a class='troubleshoot-chat-link' data-chat-type="equipment:{{= lob }}:troubleshoot">chat with an agent</a> for assistance.
	
	</p>
</script>

<script type="text/template" id="troubleshoot-reboot-template">
	<div class="header">
		<h6 class="pull-left">Symptom: <span class="symptom">{{= symptom }}</span></h6>
		<a class="view-symptoms pull-right"><i class="arrow-icon arrow-nav-left"></i> Return to Symptoms list</a>
	</div>
	
	{{ if (lob == 'tv'){ }}
	
		{{ if (action == 'Reboot'){ }}
			<p>We recommend rebooting your set-top box to fix the problem.</p>
			<p>The reboot may take up to 20 minutes and will interrupt your services or recordings in progress.</p>
			<div class="info">	
				<p>If you would prefer not to reboot your set-top box, you can try to resolve the problem on your own by following our step-by-step <a class="expand-troubleshoot">troubleshooting tips</a>.</p>
			</div>
			<div class="btn-box">
				<button class="mys-btn mys-btn-small pull-right request-hit" data-problem-code="{{= problemCode }}" data-ats-action="{{= action}}">Reboot My Box</button>
			</div>
		{{ } else{ }}
			<p>We need to reset your set-top box in order to fix the problem. This process may take up to 10 minutes to complete. Please make sure that your set-top box and TV are turned on.</p>
			<button class="mys-btn mys-btn-small pull-right request-hit" data-problem-code="{{= problemCode }}" data-ats-action="{{= action}}">Reset My Box</button>
		{{ } }}
		
	{{ } else if (lob == 'internet'){ }}
	
		<p>We need to reset your modem in order to fix the problem. This process may take up to 10 minutes to complete.</p>
		<div class="info">	
			<p>You may lose Internet connectivity during this time; make sure to save all open work on your browser before proceeding. If you use the same modem for your Home Phone service you may also lose dial tone while the modem is being reset.</p>
			<p>If you would prefer not to have your modem reset, please refer to our step-by-step <a class="expand-troubleshoot">troubleshooting tips</a> for help.</p>
		</div>
		<div class="btn-box">
			<button class="mys-btn mys-btn-small pull-right request-hit" data-problem-code="{{= problemCode }}" data-ats-action="{{= action}}">Reset My Modem</button>
		</div>
		
	{{ } else{ }}	
		
		<p>We need to reset your modem in order to fix the problem.  This process may take up to 10 minutes to complete. </p>
		<div class="info">	
			<p>Note: You may lose dial tone while the modem is being reset. If you use the same modem for Internet, you may also lose connectivity; make sure to save all open work on your browser before proceeding.</p>
			<p>If you would prefer not to have your modem reset, please refer to our step-by-step <a class="expand-troubleshoot">troubleshooting tips</a> for help.</p>
		</div>
		<div class="btn-box">
			<button class="mys-btn mys-btn-small pull-right request-hit" data-problem-code="{{= problemCode }}" data-ats-action="{{= action}}">Reset My Modem</button>
		</div>
		
	{{ } }}
</script>

<script type="text/template" id="troubleshoot-in-progress-template">
	<div class="header">
		<h6 class="pull-left">Symptom: <span class="symptom">{{= symptom }}</span></h6>
		<a class="view-symptoms pull-right"><i class="arrow-icon arrow-nav-left"></i> Return to Symptoms list</a>
	</div>
	
	{{ if (lob == 'tv'){ }}
	
		{{ if (action == 'Reboot'){ }}
		
			<p class="timer-icon">Your set-top box is rebooting.</p>
			<p>Remember, it may take up to 20 minutes to complete. During this time, the display on the front of your set-top box that usually shows the time or channel will display other messages.</p>
			<p>The time or channel will be displayed again once the box is done rebooting.  Turn on your set-top box and your TV to see if the problem has been resolved.</p>
			
		{{ } else{ }}
		
			<p class="timer-icon">Your set-top box is being reset.</p>
			<p>Remember, it could take up to 10 minutes to complete.</p>
			
		{{ } }}
		
	{{ } else if (lob == 'internet'){ }}
	
		<p class="timer-icon">Your modem is being reset.</p>
		<p>Remember, it may take up to 10 minutes to complete. The lights on the modem will flash while your modem is being reset and will stabilize once complete.</p>
		<p>Once the flashing lights on the modem have stabilized, try connecting to the Internet again to see if the problem is resolved.</p>
		<p>If you have a router you may also need to reboot it by unplugging the router's power cord, wait 30 seconds, and plug it back in. Wait 2 minutes, and then try to connect to the Internet to see if the problem is resolved.</p>
		
	{{ } else{ }}	
		
		<p class="timer-icon">Your modem is being reset.</p>
		<p>Remember, it may take up to 10 minutes to complete. The lights on the modem will flash while your modem is being reset and will stabilize once complete.</p>
		<p>Once the flashing lights on the modem have stabilized, check for a dial tone and try making a call to see if the problem has been resolved.</p>
		
	{{ } }}
	
</script>

<script type="text/template" id="troubleshoot-attempted-template">
	<div class="header">
		<h6 class="pull-left">Symptom: <span class="symptom">{{= symptom }}</span></h6>
		<a class="view-symptoms pull-right"><i class="arrow-icon arrow-nav-left"></i> View all Topics</a>
	</div>
	<div class="data-error alert">
		<p>
		
		{{ if (lob == 'tv'){ }}
		
			{{ if (action == 'Reboot'){ }}
			
				It looks like you've already tried to fix this problem by rebooting your set-top box. Please make sure that the process has completed and the time or channel is displayed on the front of your box. If you're still experiencing problems, please 
				
			{{ } else{ }}
			
				It looks like you've already tried to fix this problem by resetting your set-top box. If it has been more than 10 minutes and you're still experiencing problems, please 
			
			{{ } }}
			
		{{ } else{ }}	
			
			It looks like you've already tried to fix this problem by resetting your modem. If it has been more than 10 minutes and you're still experiencing problems, please 
				
		{{ } }}
		
		<a class='troubleshoot-chat-link' data-chat-type="equipment:{{= lob }}:troubleshoot">chat with an agent</a>.</p>
	</div>
</script>

		<script type="text/tmpl" id="appointment-error">
	<div class="alert alert-block alert-error fade in">{{= error }}</div>
</script>

<script type="text/tmpl" id="appointment-empty">
	<img src="/myservices/static/images/services/appointments.jpg" class="appointment-icon pull-right" />

	<div class="appointment-empty pull-left">
		<p><strong>You have no scheduled appointments at this time.</strong></p>

		
			<p>Did you know you can schedule an appointment via Chat? <a href="#" class="chat-link" data-chat-type="appointments" data-chat-queue="chat_queue">Chat now</a></p>
		
	</div>
</script>

<script type="text/tmpl" id="appointment-alert">
	{{ if (multiple){ }}
		<h4>We have found multiple accuonts.</h4>
	{{ } else { }}
		<h4>Sorry, we could not find any appointments for you.</h4>
	{{ } }}

	<div class="alert alert-block alert-info fade in">
		{{ if (multiple){ }}
			<h4>Please enter your street name and number to locate your account.</h4>
		{{ } else { }}
			<h4>You have no installations or service appointments at this time.</h4>
		{{ } }}

		<p>
			For questions, plrease visit the
			<a href="#">Contact Us</a>
			page.
		</p>
	</div>
</script>

<script type="text/tmpl" id="appointment-results-node">
	{{ if (cancelState == 'confirming'){ }}
		<h3>Are you sure you want to cancel your appointment?</h3>
	{{ } else if (cancelState == 'confirmed'){ }}
		<h3>This appointment has been canceled.</h3>
	{{ } else if (index === undefined){ }}
		<h3>Today's Appointments</h3>
	{{ } else if (index === 0) { }}
		<h3>Upcoming Appointments</h3>
	{{ } }}

	<ul>
		<li><strong>Appointment Date:</strong> {{= appointment.date }}</li>
		<li><strong>Arrival Time:</strong> {{= appointment.time }}</li>
		<li><strong>Type:</strong> {{= appointment.type }}</li>
		<li><strong>Work Order #:</strong> {{= appointment.orderNumber }}</li>
		
	</ul>

	{{ if (cancelState === undefined && index !== undefined && reminders.length){ }}
		<h5>Appointment Reminder</h5>
		<ul class="reminder">
			<li><h6>You will receive a reminder the day before your appointment.</h6></li>

			{{ _.each(reminders, function(reminder, index){ }}
				{{ if (reminder.contactMethod.toUpperCase() == 'EMAIL'){ }}
					<li><strong>Email:</strong> {{= reminder.contactValue }}</li>
				{{ } else if (reminder.contactMethod == 'SMS'){ }}
					<li><strong>Text Message:</strong> {{= twc.utils.StringUtil.formatPhoneNum(reminder.contactValue) }}</li>
				{{ } else if (reminder.contactMethod == 'IVR'){ }}
					<li><strong>Phone Number:</strong> {{= twc.utils.StringUtil.formatPhoneNum(reminder.contactValue) }}</li>
				{{ } }}
			{{ }); }}
		</ul>
	{{ } }}

	<div class="appointment-controls" data-omni-root="my services > appointment manager" data-omni-opts='{"events":"events92","properties":["p63","e63", "p54"]}'>
		{{ if (cancelState === undefined) { }}
			{{ if (reschedulable == true){ }}
				<button class="mys-btn" data-action="reschedule" data-omni="rescheduling">Reschedule Appointment <i class="arrow-icon arrow-large"></i></button>
			{{ } }}
			{{ if (cancelable == true){ }}
				<button class="mys-link" data-action="cancel" data-omni="cancel verify">Cancel Appointment</button>
			{{ } }}

		{{ } else if (cancelState == 'confirming'){ }}
			<button class="mys-btn" data-action="cancel-confirm" data-omni="cancel submitted" data-omni-props='{"e61":"dropdown not present", "events":"event90,event92"}'>Cancel Appointment <i class="arrow-icon arrow-large"></i></button>
			<button class="mys-link" data-action="cancel-keep" data-omni="Appointment Manager: Keep Appointment" data-omni-opts='{"properties":["p19"]}'>Keep Appointment</button>

		{{ } else if (cancelState == 'confirmed'){ }}
			<button class="mys-btn" data-action="view-all">View My Appointments</button>
		{{ } }}
	</div>
</script>

<script type="text/tmpl" id="appointment-extra"><div class="extra"><h6>Things you need to know before your appointment:</h6><ul>
<li>Someone 18 years or older, with a valid photo ID, must be at home for the duration of your appointment. </li>
<li>The technician will call to verify you are at home prior to arrival.</li>
<li>There may be fees associated with your appointment which may include service charges, installation fees and/or a deposit.</li>
<li>Note to Renters: If your service requires custom wiring, you will need to provide our technician with a letter of consent from your landlord.</li>
</ul></div></script>

<script type="text/tmpl" id="appointment-reschedule">
	<h3>Your Current Appointment</h3>
	<div class="current">
		<ul>
			<li><strong>Appointment Date:</strong> {{= appointment.date }}</li>
			<li><strong>Arrival Time:</strong> {{= appointment.time }}</li>
			<li><strong>Type:</strong> {{= appointment.type }}</li>
			<li><strong>Work Order #:</strong> {{= appointment.orderNumber }}</li>
		</ul>
	</div>

	<h3>Reschedule Appointments</h3>
	<strong>Select a New Date & Time</strong>

	<div class="reschedule-date-time">
		<div class="date-picker">
			<div class="date-picker-legend">
				<label class="selected">
					<i></i> Selected Date
				</label>

				<label class="available">
					<i></i> Available
				</label>

				<label class="not-available">
					<i></i> Not Available
				</label>
			</div>
		</div>
		<div class="time-picker"></div>
	</div>

	{{ if (reminders) { }}
		<strong>Would you like to edit your appointment reminder?</strong>
		<div class="form-horizontal">
			{{ if (reminders.email) { }}
				<div class="control-group">
					<label class="control-label">Email me at:</label>
					<div class="controls"><input type="text" name="email" value="{{= reminderValues.email }}"></div>
				</div>
			{{ } }}

			{{ if (reminders.ivr) { }}
				<div class="control-group">
					<label class="control-label">Call me at:</label>
					<div class="controls">
						<input type="text" name="phone1" pattern="[0-9]*" class="input-mini" maxlength="3" value="{{= reminderValues.ivr.slice(0,3) }}">
						<input type="text" name="phone2" pattern="[0-9]*" class="input-mini" maxlength="3" value="{{= reminderValues.ivr.slice(3,6) }}">
						<input type="text" name="phone3" pattern="[0-9]*" class="input-mini" maxlength="4" value="{{= reminderValues.ivr.slice(6,10) }}" data-parent="true">
					</div>
				</div>
			{{ } }}

			{{ if (reminders.sms){ }}
				<div class="control-group">
					<label class="control-label">Text me at:</label>
					<div class="controls">
						<input type="text" name="text1" pattern="[0-9]*" class="input-mini" maxlength="3" value="{{= reminderValues.sms.slice(0,3) }}">
						<input type="text" name="text2" pattern="[0-9]*" class="input-mini" maxlength="3" value="{{= reminderValues.sms.slice(3,6) }}">
						<input type="text" name="text3" pattern="[0-9]*" class="input-mini" maxlength="4" value="{{= reminderValues.sms.slice(6,10) }}" data-parent="true">
					</div>
				</div>
			{{ } }}
		</div>
	{{ } }}

	<div class="appointment-controls">
		<button class="mys-btn" data-action="submit">Reschedule Appointment <i class="arrow-icon arrow-large"></i></button>
		<button class="mys-link" data-action="cancel-reschedule">Cancel Changes</button>
	</div>
</script>

<script type="text/tmpl" id="appointment-reschedule-confirmed">
	<h3>Thank you. Here is your updated appointment:</h3>

	<div class="previous">
		<h4>Previous Appointment</h4>
		<ul>
			<li><strong>Appointment Date:</strong> {{= original.date }}</li>
			<li><strong>Arrival Time:</strong> {{= original.time }}</li>
		</ul>
	</div>

	<div class="upcoming">
		<h4>Updated Appointment</h4>
		<ul>
			<li><strong>Appointment Date:</strong> {{= rescheduled.date }}</li>
			<li><strong>Type:</strong> {{= original.type }}</li>
			<li><strong>Work Order #:</strong> {{= rescheduled.code }}</li>
			
			<li><strong>Arrival Time:</strong> {{= rescheduled.arrival }}</li>
		</ul>
	</div>

	{{ if (rescheduled.reminders) { }}
		<div class="reminder">
			<h4>Appointment Reminder</h4>
			<p>You will receive a reminder the day before your appointment.</p>
			<ul>
				{{ if (rescheduled.reminders.email) { }}
					<li><strong>Email:</strong> {{= rescheduled.reminders.email }}</li>
				{{ } }}
				{{ if (rescheduled.reminders.ivr) { }}
					<li><strong>Phone:</strong> {{= twc.utils.StringUtil.formatPhoneNum(rescheduled.reminders.ivr) }}</li>
				{{ } }}
				{{ if (rescheduled.reminders.sms) { }}
					<li><strong>Text Message:</strong> {{= twc.utils.StringUtil.formatPhoneNum(rescheduled.reminders.sms) }}</li>
				{{ } }}
			</ul>
		</div>
	{{ } }}

	<div class="appointment-controls">
		<button class="mys-btn" data-action="view-all">View My Appointments <i class="arrow-icon arrow-large"></i></button>
	</div>
</script>

	

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    <form id="chat-post" method="post" target="_blank" action="https://supportcenter.timewarnercable.com/sdcxuser/lachat/user/userchatentry_redirect.asp" enctype="application/x-www-form-urlencoded">
    <input name="firstname" value="AHMADUL" type="hidden">
    <input name="lastname" value="HASAN" type="hidden">
    <input name="emailaddress" value="ahmadulhasan_sumon@yahoo.com" type="hidden">
    <input name="street" value="7515 101ST AVE APT 2R" type="hidden">
    <input name="aptnum" value="" type="hidden">
    <input name="city" value="JAMAICA" type="hidden">
    <input name="state" value="NY" type="hidden">
    <input name="zipcode" value="11416" type="hidden">
    <input name="accountnumber" value="8150140012322421" type="hidden">
    <input name="pin" value="" type="hidden">
    <input name="securitynumber" value="" type="hidden">
    <input name="statementofproblem" value="Logged in to MyServices. Account Authorized. Account &amp; Billling." type="hidden">

    <input name="sendTranscript" value="YES" type="hidden">
    
        <input name="queue" value="eCare_Tier1_English_East_NYC_P1" type="hidden">
    
    <input name="division" value="TW-NYCity" type="hidden">

    <input name="chatreason" value="MyServices" type="hidden">
</form>

	<script type="text/template" id="alerts-template">
	<div class="container">
        <div class="row-fluid">
            <div class="span12">
                <div class="alert-container-style">
                    <div class="alert-container-style-inner">
                        <div class="row-fluid">
                            <div class="span10">
                                <p><i class="exclamation"></i><span>Alert:</span> {{= data.shortHeadline || data.headline }} ( <a href="#alert-modal{{= current }}" data-toggle="modal">{{= data.actionText }}</a> )</p>
                            </div>
                            <div class="span2">
                                <p><span class="leftarrow">&#9668;</span>{{= current}} of {{= max }}<span class="rightarrow">&#9658;</span></p>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
</script>

<script type="text/template" id="alerts-modal-template">
	<div id="alert-modal{{= current }}" class="modal hide fade alert-modal">
		<div class="modal-header">
			<button type="button" class="close" data-dismiss="modal" aria-hidden="true">&times;</button>
			<h3>{{= data.headline }}</h3>
		</div>
		<div class="modal-body">
			<p>{{= data.body }}</p>
		</div>
	</div>
</script>

<script type="text/template" id="browser-alert-template">
	<p class="container"><b>{{= headline }}:</b> {{= body }}<a class="less">Less</a></p>
	<a class="more">More</a>
	<button class="close">&times;</button>
</script>

	


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